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EXIN ITIL Foundation Sample Questions:

1. Which one of the following is it the responsibility of supplier management to negotiate and agree?

A) The service portfolio
B) Operational level agreements (OLAs)
C) Service level agreements (SLAs)
D) Third-party contracts

2. Why are public frameworks, such as ITIL, attractive when compared to proprietary knowledge?

A) Proprietary knowledge has been tested in a wide range of environments
B) Public frameworks are prescriptive and tell you exactly what to do
C) Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
D) Public frameworks are always cheaper to adopt

3. The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?

A) Training of all staff and investment of capital
B) Control of exposure to risk and investment of capital
C) Training in risk management for all staff and identification of risks
D) Identification of risk, analysis and management of the exposure to risk

4. Which of the following are the MAIN objectives of incident management?
1 . To automatically detect service-affecting events
2 . To restore normal service operation as quickly as possible
3 . To minimize adverse impacts on business operations

A) All of the above
B) 2 and 3 only
C) 1 and 3 only
D) 1 and 2 only

5. In which of the following areas would ITIL complementary guidance provide assistance?
1 . Adapting best practice for specific industry sectors
2 . Integrating ITIL with other operating models

A) Both of the above
B) Neither of the above
C) Option 1 only
D) Option 2 only

Solutions: