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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Identify the missing words in the following sentence.
When an organization has decided to improve a service, it should start by considering [?].

A) existing information
B) additional measurements
C) new methods
D) revised processes

2. Which practice forms a link between the service provider and the users of services?

A) Problem management
B) Service desk
C) Service level management
D) Change enablement

3. What type of change is MOST likely to be managed by the 'service request management' practice?

A) A standard change
B) An application change
C) A normal change
D) An emergency change

4. Which facilitates outcomes that customers want to achieve?

A) IT asset
B) Warranty
C) Service
D) Organization

5. What are guiding principles?

A) A set of interconnected activities that help an organization deliver a valuable service
B) Recommendations that help an organization when adopting a service management approach
C) A description of one or more services that help address the needs of a target consumer group
D) A set of specialized organizational capabilities for enabling value for customers

Solutions: