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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. DRAG DROP

2. Which of these statements must be true to provide silent monitoring for Cisco Unified Contact Center Enterprise 8.0(x) mobile agents?

A) The supervisor must be configured as both an agent and a mobile agent.
B) A mobile agent PC must be connected to the local phone at the agent location.
C) The local CTI port must have MOH enabled in Cisco Unified Communications Manager.
D) The inbound call and the mobile agent remote call leg must not be placed using the same voice gateway.
E) The agent must be configured as "nailed up" and not "call-by-call."

3. During a normal call flow in the Cisco Unified Contact Center Enterprise solution, how long is the voice gateway port engaged?

A) from the call arrival to the point that the agent is ready
B) from the call arrival to the point that the agent answers
C) from the transfer to IVR to the point that the agent hangs up
D) from the call arrival to the point that the agent hangs up

4. In the Cisco Unified Contact Center Enterprise solution with Cisco Unified Communications Manager clustering over the WAN, how is the private network for the Peripheral Gateways sized?

A) The PG private network bandwidth is based on the total number of agents on the Cisco Unified Communications Manager.
B) The PG private network bandwidth is based on the BHCA handled by the Cisco Unified Communications Manager.
C) The PG private network bandwidth is fixed at a T1 speed, regardless of call or agent volume.
D) The PG private network bandwidth is double that of the Router/Logger private network in the system.

5. Which two of the following statements are correct regarding Cisco voice gateways in the Cisco Unified Contact Center Enterprise solution? (Choose two.)

A) Additional call processing is available by using H.323 Tcl scripts and additional dial peers.
B) Additional call processing is available by using MGCP Tcl scripts and additional dial peers.
C) An eight-port T1 card fails in a Catalyst 6500 chassis, which could impact 192 calls using ISDN PRI service.
D) An eight-port T1 card fails in a Catalyst 6500 chassis, which could impact 184 calls using ISDN PRI service.

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