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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. During a normal call flow in the Cisco Unified Contact Center Enterprise solution, how long is the voice gateway port engaged?

A) from the call arrival to the point that the agent is ready
B) from the call arrival to the point that the agent answers
C) from the transfer to IVR to the point that the agent hangs up
D) from the call arrival to the point that the agent hangs up

2. Which Cisco Unified IP phone model is incompatible with Cisco Unified Contact Center Enterprise Desktop Silent Monitoring 8.0(x)?

A) 8961
B) 6941
C) 7940
D) 7912
E) 9951

3. In Cisco Unified Contact Center Enterprise 7.0.x and 7.1.x, which domain-level group is used to control access to Script Editor?

A) Services group
B) Setup group
C) Internet Script Editor group
D) Configuration group

4. Which three of these features are supported by the Cisco Unified Contact Center Enterprise Cisco Unified IP Phone Agent? (Choose three.)

A) silent monitoring
B) call center statistics
C) call recording
D) Cisco Agent Desktop supervisor agent reskilling
E) Cisco Agent Desktop automated workflows

5. When a Cisco Unified Contact Center Enterprise agent transfers a call to another agent on a different Cisco Unified Communications Manager cluster, what is the impact if the agent dials the phone number of the second agent directly to perform the transfer?

A) The caller will not hear queue music during the transfer.
B) The second agent will not be able to perform a secondary transfer of the call.
C) The different call leg records will be linked in the Cisco Unified Contact Center Enterprise database Termination Call Detail Variable Table.
D) The second agent will not get screen pop data about the call.

Solutions: