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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

Question 1

Which is the BEST way to help patient and family advisory council (PFAC) members communicate effectively in meetings and in front of committees?

A. Create a manual for PFAC members to read in order to understand internal protocols and how committees work.
B. Train and coach PFAC members on committee participation so that they are valuable contributors.
C. Provide PFAC members with key talking points to guide their involvement with committees.
D. Explain to the committee members that there will be patients (PFAC members) present at the meetings.

Question 2

What is a starting point for change management that can affect how leaders, health workers, and staff engage with the patient experience professional?

A. Skills training to make the change successful
B. Hiring new staff who agree change is needed
C. Setting a timeline for change that coincides with performance evaluations
D. Awareness of the need for change and why the change matters

Question 3

Which is the BEST approach to obtaining employee commitment to a new process or initiative designed to improve the patient experience?

A. Explain at the start of implementation why the change is occurring.
B. Provide incentives to managers for implementation success.
C. Have managers monitor and measure the process.
D. Involve staff in the design and development of the process.

Question 4

In which stage of the ADKAR change management model would recognition efforts MOST LIKELY take place?

A. Desire
B. Ability
C. Sustainment
D. Awareness

Question 5

While facilitating a virtual patient and family advisory council meeting, which approach may help elicit group engagement?

A. Private message individual participants.
B. Encourage cameras be turned on.
C. Create an agenda with multiple presentations.
D. Direct responses to the chat function.

Solutions: