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Apple OS X Support Essentials 10.9 Sample Questions:

1. Holding down the Option key at startup opens Startup Manager, which allows you to temporarily choose another startup disk.

A) Which keyboard shortcut can be used to temporarily choose another startup disk?
B) What methods can be used to reset a user's lost account password?
C) Which two methods can be used to automatically connect a network share?
D) Which keyboard shortcut is used to Safe Boot OS X?

2. Which process will let you start up a Mac in target disk mode?

A) Open the Startup Disk preferences, click Target Disk Mode, and then click Restart.
B) Hold down the Option key on the keyboard as the Mac starts up, until a dialog appears, then select Target Disk Mode from the dialog.
C) Start up from the OS X Recovery partition, choose Target Disk Mode from the Startup Disk menu, and restart the Mac.
D) Hold down the S key on the keyboard while the Mac starts up, then enter the command reboot -target.

3. What's a network location? Who can access network locations?

A) A protocol is a set of rules used to describe a specific type of network communication. Protocols are necessary for separate network devices to communicate properly. Finally, a network service (as it pertains to Network preferences) is the collection of settings that define a network connection.
B) A network location is a saved state of Network preferences that contains all network interface settings. Only administrators can define network locations, but if more than one location exists, all users can switch between the various network locations via the Apple menu.
C) The Archive option in the Finder creates compressed zip archive files. An interface is any channel through which network data can flow. Hardware network interfaces are defined by physical network connections, and virtual network interfaces are logical network connections that ride on top of hardware network connections.
D) The OS X Mavericks installer can be downloaded from the Mac App Store for free.

4. What's used to identify a Wi-Fi network?

A) A Service Set Identifier, or SSID, is used to identify a Wi-Finetwork name and associated configuration.
B) The network service order list is used to determine the primary network service interface if there is more than one active service. All network traffic that isn't better handled via local connection to an active network service interface is sent to the primary network service interface. So in most cases all WAN traffic, Internet traffic, and DNS resolution is sent through the primary network service interface.
C) AirDrop provides a quick and easy method to share fileslocally via Wi-Fi. AirDrop creates a secure peer-to-peernetwork between local devices. You can verify that a Macsupports AirDrop from the Finder Go menu.
D) OS X sharing services include DVD or CD sharing, Screen Sharing, File Sharing, Printer Sharing, Scanner Sharing, Remote Login, Remote Management (ARD), Apple Events, Internet Sharing, and Bluetooth Sharing.

5. If an issue disappears when a Safe Boot is successful, youmust find and remove the third-party startup resource that caused the issue. The best way to isolate the problem is to start up the Macin Verbose mode and then observe where the startup process fails. Verbose mode is initiated by holding down Command-V during system startup.

A) How do you further resolve an issue that disappears when the Mac successfully safe-boots?
B) Which changes are made when OS X Safe Boots?
C) How do network devices acquire and use self-assigned TCP/IP addresses?
D) What backup destination disks does Time Machine support?

Solutions: