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Apple OS X Yosemite Troubleshooting Sample Questions:

1. A MacBook Pro with OS X installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?

A) She must first install OS X on an external disk, then use Safari to search Apple Support articles.
B) In order to use Safari, the customer will have to restore the hard disk from a Time backup.
C) Startup from OS X Recovery and choose the Get Help Online option.
D) Startup from an OS X Install DVD and choose the Get Help Online option

2. Gary purchased a new USB 2.0 input device for his iMac (Late 2013). He installed the software that shipped with the device, but it does not seem to work. He has tried all of the USB ports on the back of the iMac, but the issue persists. Which of the following troubleshooting tools or techniques would help Gary isolate the issue?

A) Apple Diagnostics
B) System Information
C) Activity Monitor
D) Apple Hardware Test

3. Jeff uses his living room television as a display for his Mac mini. Jeff states the Bluetooth keyboard paired with his Mac mini intermittently stops responding. What steps can you advise Jeff to take to resolve the issue? SELECT THREE.

A) Turn Wi-Fi off and on.
B) Keep wireless devices within 33 feet (10 meters) of the Mac.
C) Make sure Show Bluetooth in menu bar is selected in System Preferences.
D) Check Activity Monitor.
E) Turn off Bluetooth in the Bluetooth pane of System Preferences.
F) Press a key on the keyboard to reconnect it with the Mac.
G) Check the battery level of the keyboard.

4. Jessie is trying to boot to OS X Recovery. She remembers using OS X Recovery in the past on this computer, but she does not see the Recovery HD in Startup Manager anymore. Of the following possibilities, which is most likely the cause?

A) FileVault 2 is enabled or a firmware password is set.
B) There is no Recovery HD.
C) OS X Yosemite needs to be reinstalled from App store.
D) Disable Recovery HD is selected in the Startup Disk pane of System Preferences.

5. Richard purchased a new Thunderbolt drive. When tool should he use to troubleshoot the issue?

A) Directory Utility
B) Thunderbolt Setup Utility
C) Console
D) Disk Utility

Solutions: