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Apple OS X Yosemite Troubleshooting Sample Questions:

1. System Preferences contains App Store preference. Which options are provided when the computer is set to automatically check for updates?
SELECT FOUR.

A) Ignore any updates that are older than seven days
B) Install system data files and security updates
C) Install app updates
D) Disable all third-party app updates
E) Download newly available updates in the background
F) Install OS X updates
G) Do not restart computer after updates are download
H) Prompt for my Apple ID password when any updates are available

2. Henry has verified his Mac can run OS X Yosemite and is ready to upgrade. What should Henry do first?

A) Back up the Mac.
B) Sign in to the Mac App Store.
C) Download OS X Yosemite from the Mac App Store.
D) Free up disk space.

3. Gretchen accidentally deleted a file on her MacBook Air while traveling. She backs up regularly to Time Machine, but did not backup while she was away. From which location would you recover the deleted file?

A) The Time Machine folder in /System/Library/
B) FileVault
C) Local Snapshots
D) The encrypted Time Machine backup

4. Larry just bought a new Mac with OS X Yosemite and wants to transfer his Outlook contacts and home folder documents from a PC running Windows Vista with SP2. You confirm automatic installation in Windows is disabled. What is the next step you will ask Larry to take before attempting to use Windows Migration Assistant?

A) Make sure the contacts are exported in vCard format into the home directory.
B) Place the PC in standby mode and select it from the list in Migration Assistant running on the MacBook Pro.
C) Start up the MacBook Pro in Target Disk Mode.
D) Disable anti-virus and firewall software on the PC.

5. Jeff uses his living room television as a display for his Mac mini. Jeff states the Bluetooth keyboard paired with his Mac mini intermittently stops responding. What steps can you advise Jeff to take to resolve the issue? SELECT THREE.

A) Turn Wi-Fi off and on.
B) Keep wireless devices within 33 feet (10 meters) of the Mac.
C) Make sure Show Bluetooth in menu bar is selected in System Preferences.
D) Check Activity Monitor.
E) Turn off Bluetooth in the Bluetooth pane of System Preferences.
F) Press a key on the keyboard to reconnect it with the Mac.
G) Check the battery level of the keyboard.

Solutions: