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Apple OS X v10.8 Troubleshooting Sample Questions:

1. If you have FileVault 2 enabled on your Mac, how do you start up from OS X Recovery?

A) You must turn off disk encryption to use this feature.
B) Hold theCommand and Rkeysatstartup.
C) Use the option key and choose OS X Recovery disk in the Startup Manager.
D) Open System Preferences > Startup Disk preference pane then select the OS X Recovery disk.

2. You suspect that a customer's MacBook Pro is failing to connect to a network because of a setting. Which technique is the most efficient way for you to test the MacBook Pro with default network settings?

A) Create a new location in System Preferences > Network.
B) Create a new user in the Users & Groups preferences pane and test in that user.
C) Erase the customer's hard disk, reinstall OS X Mountain Lion, then create a new user.
D) Start the MacBook Pro from an external disk, or netboot image.

3. An iMac starts, but becomes unresponsive after the login screen. How can you easily disable login items to see if they are causing the issue?

A) Start the iMac to OS X Recovery, then open the terminal and use it to delete all login items.
B) Hold the shift key at start up to Safe Boot.
C) Hold command S to enter Single User mode, then move login items with the command line.
D) Start the iMac to OS X Recovery and reinstall OS X Mountain Lion.

4. Which of the following is a valid choice in OS X Mountain Lion Security & Privacy settings for "Allow applications downloading from:"

A) CDs & DVDs
B) Mac App Store and identified developers
C) Mac App Store and CDs & DVDs
D) Apple Software only

5. A customer installed OS X Mountain Lion on his Mac Pro (Mid 2012) on a RAID Volume, but cannot enable FileVault 2. What is a likely cause of this issue?

A) The customer continued the install of OS X Mountain Lion, despite a warning that OS X Recovery Mode and FileVault would not be available on this disk.
B) The Mac Pro does not have sufficient RAM.
C) The hard disks do not have the correct partition scheme.
D) FileVault 2 was not selected as a custom option during the OS X Mountain Lion install.

Solutions: