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Avaya 7004.1 Exam Syllabus Topics:

SectionObjectives
Troubleshooting and Diagnostics- Fault isolation and recovery
  • 1. Alarm and log analysis
    • 2. Network and telephony problem resolution
      Installation and System Administration- Configuration and administration
      • 1. Dial plan and feature administration
        • 2. User and device configuration
          Networking and High Availability- Network connectivity and resiliency
          • 1. IP networking for Communication Server 1000
            • 2. Redundancy, survivability, and failover mechanisms
              Communication Server 1000 Architecture- System architecture and components
              • 1. Avaya Aura integration and system roles
                • 2. Communication Server 1000 hardware platforms
                  Maintenance Operations- Routine maintenance procedures
                  • 1. Software upgrades and patch management
                    • 2. Backup and restore operations

                      Avaya Communication Server 1000 for Avaya Aura® Maintenance Sample Questions:

                      Click the Exhibit button.

                      A customer has asked if the Communication Server 1000 RIs. 7 x system can route anyone that dial an unassigned number in the customer's DID range to the Attendant.
                      In reviewing the current configuration as shown in the exhibit, what do you conclude?
                      (Choose two)

                      • A. NET_DATA Attendant and tie trunk users are receiving an overflow tone
                      • B. internal station users and non tie line users are routing to the Attendant
                      • C. only internal station users are routing to the Attendant
                      • D. all caller types are receiving an overflow tone
                      Answer: B

                      A customer site has a Communication Server 1000 system located at us main campus and wants to network me system for direct calls with a system in a different city.
                      Which type of steering code is required to route calls over specify trunk routes between the two sites?

                      • A. Network Plan Area (NPA)
                      • B. Distant Steering Code (DSC)
                      • C. Remote Steering Code (RSC)
                      • D. Special Number (SPN)
                      Answer: B

                      A customer has deployed a Communication Server 1000 RIs. 7 x system at their site. Their sales department is expanding and you have been asked to add Ave new telephones with the same capabilities as the existing telephones in the department.
                      Which programming command should you use to complete this task?

                      • A. Copy from DN
                      • B. Move to DN
                      • C. Copy from TN
                      • D. Move from TN
                      Answer: C

                      A customer has a Communication Server 1000 RIs. 7 x system at their site. You have been asked to add the Call Pickup feature to the ten IP telephones in the sales department. The customer wants to be sure active calls are not lost when the change are made.
                      Which Phones Configuration feature can be enabled allowed you to ensure changes to the telephones are not transmitted to the call server until the telephone is not busy?

                      • A. Group change
                      • B. Bulk change
                      • C. Template change
                      • D. Courtesy change
                      Answer: D

                      Click the Exhibit button.

                      Consider the customer's current programming: NCOS of 2 = FRL of 2 Class of Service on all sets is CTD
                      With reference to the exhibit, how would you modify Route List Index 1 to permit all station users with an NCOS of 2 to place 1+912 calls?

                      • A. Change FRL on Route List Index 1 to FRL 1
                      • B. Change FLI on NPA entry for 1214 to RLI 2
                      • C. Change FRL on Route List Index 1 to FRL 4
                      • D. Leave all existing programming as is.
                      Answer: A

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