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Exam Code: 3305
Exam Name: Avaya Aura® Experience Portal with POM Implementation and Maintenance exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
Exam Name: Avaya Aura® Experience Portal with POM Implementation and Maintenance exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Avaya 3305 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Administration and Maintenance | - User, role, and security management - System monitoring and troubleshooting - Logging, reporting, and performance tuning |
| Topic 2: Avaya Aura Experience Portal Architecture and Components | - Integration with Avaya Aura platform - Media processing and call flow basics - System architecture and core components overview |
| Topic 3: Integration and Deployment | - Backup and recovery procedures - Integration with SIP, IVR, and external systems - Deployment best practices |
| Topic 4: Proactive Outreach Manager (POM) Implementation | - Campaign setup and management - POM installation and configuration - Outbound dialing strategies and rules |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?
- A. the ACR call Control application (CCA)
- B. the Self Service Application (SSA)
- C. the ICR Core
- D. the ICR Pluggable Data Connector (PDC)
Answer: D
You have just installed Proactive Out roach Manager (POM) 2 SP 4 or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appear to show an Active Job, but no outgoing calls appear to be made. You notice the following entry in the CrnpMgrService.out log file:
CmpMgtService.out
@2011-10-21-02-32-43|P_POMCM002|ERROR|POMCM|||OUT call web service returned fault: Transport error: 401 Error: Unauthorized | 192.9.84.93 ####
Which step must you take to correct the issues and continue with this procedure?
- A. Login to EPM using a user with an assigned role of "Administration" ensure that the Outcall U Name and Password administered in System Configuration > VPMS Servers > VPM5 Settings > Web Service Authentication > Outcall is the same as in User Management > Users > and then enabled and not locked.
- B. Login to EPM CLI using a Linux user with root permissions and ensure that the Outcall User Nan and Password administered in POM Configuration > POM Server > Outbound Settings > Voice server link contains a valid password and" is not locked.
- C. Login to EPM using a user with an assigned role of "Administration" and ensure that the Outcall User name administered in POM Configuration > POM Server > Outbound Settings > voice Server link has the assigned role of "Web Services".
- D. Login to Experience Portal Manager (EPM) using a user with an assigned role of "Administration" and ensure that the Outcall User Name and Password administered in POM Configuration > POM Server > Outbound Settings > Voice Server link is the same as in User Management > Users > and that it is enabled and not locked.
Answer: C
You need to identify whether your customer is using an enterprise license server to push an allocation license file down to local WebLM server on the Avaya Aura Experience Portal (AAEP) or if the license resides permanently on the AAEP.
How will you determine what mode of license is being used?
- A. At the Linux CLI level navigate the $CATALINA_HOME/Webapps/WebLM/license and lists the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.
- B. At the Linux CLI level, navigate to $CATALINA_HOME/webapps/WebLM.data/log and list the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.
- C. At the Linux CLI level navigate to $CATALINA_HOME/Webapps/WemLM/META-INF and list the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.
- D. At the Linux CLI level, navigate to $AVAYA_VPMS_HOME.lib.wecapps/WebLM/license and list the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server
Answer: A
You are about to install Avaya Aura Experience Portal (AAEP) on a server that already has Linux installed. Which three items should you verify before installing AAEP? (Choose three)
- A. NTP is configured to synchronize the server's clock with a reliable time source
- B. The Linux firewall is disabled
- C. The server has a static IP address configured
- D. The server has anti-virus software installed and running
- E. The SELinux feature is set to 'Permissive' or 'Disabled'
Answer: B,C,E
What three external systems are included in the Avaya Aura Experience Portal solution? (Choose three)
- A. Avaya Aura Communication Manager (AACM) servers and/or SIP Gateway servers
- B. Avaya Media Servers (AMS)
- C. Automatic Speech Recognition (ASR) and Text-to-Speech (TVS) speech servers
- D. Application servers (AS)
- E. Media Processing Server (MPS)
Answer: A,C,D
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