Exam Name: Avaya Aura(TM) Contact Center Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
Over 57018+ Satisfied Customers
Avaya Aura(TM) Contact Center Implementation Exam: 6202.1 Exam
"Avaya Aura(TM) Contact Center Implementation Exam", also known as 6202.1 exam, is a Avaya Certification. With the complete collection of questions and answers, iPassleader has assembled to take you through 65 Q&As to your 6202.1 Exam preparation. In the 6202.1 exam resources, you will cover every field and category in Avaya Aura Certification helping to ready you for your successful Avaya Certification.
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- Updated on: Aug 29, 2026
- No. of Questions: 65 Questions & Answers
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- Updated on: Aug 29, 2026
- No. of Questions: 65 Questions & Answers
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Avaya 6202.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architecture and Components | 20% | - Hardware and software requirements - Avaya Aura Contact Center solution overview - Integration with Avaya Aura Communication Manager |
| Topic 2: System Administration and Features | 25% | - Call routing and scripting - Contact Center Manager configuration - Agent and supervisor configuration - Reporting and monitoring setup |
| Topic 3: Upgrades and Integration | 10% | - Integration with third-party applications - Software version upgrades |
| Topic 4: Maintenance and Troubleshooting | 15% | - Log analysis and diagnostics - Common connectivity and performance issues - Backup and restore procedures |
| Topic 5: Installation and Configuration | 30% | - Core component installation - Server OS preparation and setup - Licensing and activation - Network and database configuration |
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