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Avaya 3305 Exam Syllabus Topics:

Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

Question 1

Before installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) system Unit will perform voice campaigns, which three features must be enabled or configured on the AAI P? (Choose three)

A. A separate application server is required to run POM applications.
B. Adequate telephony ports are available on the AAEP equal to or greater than number of POM ports.
C. A remote database.
D. H.323 or SIP ports configured and in service.
E. The correct number of AAEP and POM licenses for features required.

Question 2

Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable."
Which two steps would you take to identity the cause of this message? (Choose two)

A. Verify that the Short Message Service (SMS) server is not down.
B. Verify that the Media Processing Platform (MPP) is operational
C. Verify that the WebLM license is not expired arid verify if you have configured the required number
D. Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)
E. Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly

Question 3

In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.
Which is an accurate description of how ICR handles a call arriving in the system?

A. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.
B. The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.
C. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.
D. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).

Question 4

Your Avaya Aura Experience Portal has been in operation for several months; and you notice that the /var file system has only 50% of the file storage space available.
Which two log files should be checked to see if their size needs to be decreased? (Choose two)

A. Apache/httpd logs
B. Process Logs
C. Transcriptions Logs
D. PostgreSQL logs
E. Tomcat logs

Question 5

You have installed an Orchestration Designer application on a Tomcat application server and try at call to the application. The test call fails.
What is the best way to validate the application installation?

A. Check the Avaya Aura experience Portal (AAEP) System Monitor.
B. Check AAEP administration System Maintenance > Log Viewer
C. Look at the Application Detail Report in the AAEP administration.
D. Open a browser window and access the application Http:// <host>: <port>/<application name>/index.html

Solutions: