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Avaya 37820X Exam Syllabus Topics:

SectionObjectives
Topic 1: Customer Business Requirements Analysis- Business Objectives and Communication Requirements
  • 1. Analyze user and site requirements
  • 2. Determine collaboration and mobility needs
  • 3. Identify customer business drivers
Topic 2: Solution Sizing and Bill of Materials- Solution Configuration
  • 1. System sizing methodology
  • 2. Bill of materials preparation
  • 3. Licensing requirements
  • 4. Hardware and software selection
Topic 3: Networking and Infrastructure Design- Infrastructure Requirements
  • 1. LAN and WAN considerations
  • 2. Security and survivability requirements
  • 3. QoS and bandwidth planning
Topic 4: Implementation and Migration Planning- Deployment Strategy
  • 1. Installation and rollout planning
  • 2. Migration approaches
  • 3. Risk assessment
Topic 5: Contact Center and Customer Experience Solutions- Customer Engagement Design
  • 1. Contact center requirements analysis
  • 2. Agent and supervisor capabilities
  • 3. Reporting and analytics considerations
Topic 6: Avaya Midsize Solution Portfolio- Avaya IP Office Platform
  • 1. Core platform architecture
  • 2. Licensing and deployment options
  • 3. Scalability and resiliency features
Topic 7: Unified Communications and Collaboration Design- UC Applications
  • 1. Conferencing solutions
  • 2. Mobility integration
  • 3. Messaging and presence
  • 4. Voice and video communications

Avaya Midsize Solution Design Sample Questions:

With the Avaya J100 Series IX IP phones, which feature requires PoE Class 2?

  • A. The J100 wireless module
  • B. The JBM24/JEM24 button module
  • C. The color display
  • D. The built-in volume boost
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

You are helping a customer learn about Avaya Contact Center Select (ACCS). They want to know about server requirements for an ACCS with Business Continuity.
Which two statements describe the server configurations for IP Office and ACC with Business Continuity?

  • A. If the ACCS is using a hardware appliance the IP Office can be virtualized.
  • B. If the ACCS is using a hardware appliance the IP Office must be using a hardware appliance.
  • C. IP Office and ACCS can be virtualized only using separate VMware host servers.
  • D. IP Office and ACCS can be virtualized only using the same VMware host server.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

For an Avaya Spaces Basic level account, which statement Is true about the email address for Basic users?

  • A. The email address for Basic level users does not need to be unique.
  • B. Any email address will work for Basic level users.
  • C. An email address is not required for Basic level users.
  • D. The email domain name must match the company domain name.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

One of the security enhancements in the Powered By IP 0ffice offer is SIP Registrar Hardening that enables Better control to allow SIP clients to register using a whitelist and blacklist.
To which platform is this functionality relevant?

  • A. CentOS servers
  • B. SCN IP500 V2
  • C. Linux servers
  • D. Expansion IP500 V2
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Currently a customer has an IP500 V2 Preferred Edition deployment with SIP trunks at their office, but they plan to have 10 employees for tech support to work remotely within the next month. All 10 employees must be able to access their extension simultaneously. They ask you If the IP Office has built-in functionality for this and whether that Is sufficient from a security perspective.
Which solution would satisfy the customer's need for remote employees and security, and which additional licensing (if any) is required?

  • A. An SBCE is recommended and deployed with the IP Office. The customer also needs 10 Standard and Advanced Licenses for the remote workers.
  • B. The IP Office has a built-in SBC, and it is sufficient for security. The customer also needs 10 Teleworker licenses.
  • C. An SBCE Is recommended and deployed with the IP Office. The customer also needs 10 Standard Licenses for the remote workers.
  • D. The IP Office has a built-in SBC and firewall and It is sufficient for security. The customer also needs
    10 Teleworker licenses,
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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