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The Avaya Aura® Contact Center Maintenance and Troubleshooting exam stands between you and a bigger career. iPassleader removes the guesswork: 70+ Q&As covering the Avaya Aura® Contact Center Maintenance and Troubleshooting objectives, daily checks for changes, and a written refund policy that keeps the risk on our side.
Avaya 3313 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Contact Center Maintenance and Troubleshooting Exam |
| Exam Number: | 3313 |
| Available Languages: | English |
| Real Exam Qty: | 70 |
| Related Certifications: | ACSS - Avaya Aura® Contact Center |
| Exam Format: | Multiple Response, Multiple Choice |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Pearson VUE testing center or authorized online exam delivery (subject to Avaya certification program availability). |
| Pre Condition: | Recommended experience with Avaya Aura® Contact Center administration, implementation, maintenance, and troubleshooting. |
| Official Syllabus URL: | https://www.avaya-learning.com/lms/#/training/catalog/offering/21476 |
Avaya 3313 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SIP-Based Avaya Aura Contact Center Architecture | - Component Relationships and Interactions in a SIP-Based AACC Solution
|
| Topic 2: System Maintenance and Upgrades | - Upgrade Procedures for SIP-Enabled AACC
|
| Topic 3: Troubleshooting and Support | - System Diagnostics and Problem Resolution
|
Your Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Questions, Resolved
The Avaya Aura® Contact Center Maintenance and Troubleshooting exam is split across 3 areas, with SIP-Based Avaya Aura Contact Center Architecture, Troubleshooting and Support, System Maintenance and Upgrades carrying the most weight. Study in proportion to those shares — the full outline is in the section above this page.
The 3313 exam is Avaya's official certification test — passing it earns the ACSS credential at the Specialist level. Its influence comes from how practical it is: employers use the Avaya Aura® Contact Center Maintenance and Troubleshooting certificate as proof that you can do the work, not just talk about it. It also connects to ACSS - Avaya Aura® Contact Center, giving the credential a natural next step.
Yes — iPassleader offers a free demo of the Avaya Aura® Contact Center Maintenance and Troubleshooting questions so you can see the quality before you pay. After purchase, 365 days of free updates are included; once the year expires, renew the update service at a 50% discount from your member zone.
Delivery is instant: your 3313 product is emailed within one minute of payment — if nothing arrives within 2 hours, check spam and contact our 7x24 support; we reply within two hours and resend immediately. On failure, the guarantee has written terms: sit the corresponding 3313 exam within 60 days of purchase, submit a scanned enrollment slip and the official Score Report PDF within 2 days after the exam, and the refund completes within 7 days. The policy covers the corresponding exam only; attempts within 3 days of purchase, exams never actually taken, free materials, and expired orders are excluded, and the candidate name must match the payer name. If you prefer, exchange your product for two free exam products of equal value and keep the update service on the original.
Recommended experience with Avaya Aura® Contact Center administration, implementation, maintenance, and troubleshooting. These rules are set by Avaya and may change, so confirm the current requirements on the official exam page: https://www.avaya-learning.com/lms/#/training/catalog/offering/21476 before registering for the Avaya Aura® Contact Center Maintenance and Troubleshooting exam.
Avaya Aura® Contact Center Maintenance and Troubleshooting Sample Questions:
At an elevated level, engineers have designed the architecture of SIP around four (4) varieties of components.
Which SIP entity is comprised of two sub-components, where one component initiates SIP requests and the other component responds to requests?
- A. SIP Gateway Manager
- B. User Agent
- C. SIP Gateway
- D. Back-to-Back User Agent
Correct Answer: B 🗳️
In a Voice and Multimedia Contact Server with an Avaya Aura Media Server (AAMS) co-resident installation, how are license keys provided to the AAMS?
- A. When the AAMS is configured as a Media Server in CCMA, Contact Center Server pushes the license keys to the AAMS.
- B. Contact Center Manager Administration (CCMA) supplies license keys as required.
- C. WebLM is configured on the AAMS to provide the required license keys.
- D. When the AAMS is configured as a Media Server in CCMA, Contact Center License Manager pushes the license keys to the AAMS.
Correct Answer: B 🗳️
The Application Event Log contains events generated by installed application and software such as the AACC component. Most AACC component log entries in the Application Event log.
What is the AACC Application source type for contact center manager server (CCMS) core services and the License manager?
- A. servicing
- B. Ngen
- C. SC
- D. service control Manager
Correct Answer: A 🗳️
Avaya Agent Desktop (AAD) is not displaying any Communication Control Toolkit (CCT) resource.
From CCT Administration, what three checks would you make for CCT configuration issues? (Choose three.)
- A. Verify that the CDNs configured on the telephone are configured as addresses in CCT.
- B. Verify that the DNs configured on the telephone are configured as addresses in CCT.
- C. Verify that the domain account has at least one address assigned in CCT.
- D. Verify that the domain account AAD is running under is configured in CCT.
Correct Answer: A,B,D 🗳️
Which SIP component supports both H.323 and SIP protocol architecture, and which common media streaming protocol is supported?
- A. SIP Redirect Server with RTP
- B. Network Routing Service with TCP and UDP
- C. Back to Back User Agent (B2BUA) with TLS
- D. SIP Gateway Manager with transport Layer Security (TLS)
- E. SIP Gateway with Real-Time Protocol (RTP)
Correct Answer: E 🗳️
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