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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Which two statements about a completion code are true? (Choose two)

A) When using a custom completion code, it needs to be selected using the campaign Creation Wizard (CCW) while creating a campaign.
B) When using a custom completion code, it needs to be included in a contact strategy.
C) One needs to include a system completion code in CCW to use a completion code.
D) Completion codes are hard coded and new completion codes cannot be created.

2. The Alarm Manager page on Experience Portal Manager shows an Alarm:
Q_ICR62006: User-to-User header is missing from SIP response 183 Session Which Avaya product in the deployment is not configured correctly?

A) Avaya Aura Communication Manager
B) Avaya Aura Experience Portal
C) Intelligent Customer Routing
D) Avaya Aura Session Manager

3. In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.
Which is an accurate description of how ICR handles a call arriving in the system?

A) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.
B) The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.
C) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.
D) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).

4. Avaya Proactive Outreach Manager (POM) requires access to a database. Which two database types are supported? (Choose two)

A) Postgres 8.2.3 or higher
B) Sybase 12.5 or higher
C) Informix 9.21.UC4
D) MS SQL Server 2000
E) Oracle 0.0 or higher Id

5. A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary I I'M |is no longer able to communicate with it.
Which corrective action should be taken?

A) Upgrade the Auxiliary EPM.
B) Log into Linux on the Media Processing Platforms (MPPs) and run bash setup_vpms.php
<Auxiliary EPM>
C) Log into Linux on the MPPs and run bash setup_vpms.php <Primary EPM>
D) Restart httpd on the Auxiliary EPM.

Solutions: