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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A company located In Germany wants to setup their Avaya Contact Center Control Manager (ACCCM) to use the German language. In which two locations can you set de_de as the language? (Choose two.)

A) in the database tableSystem_Parameters underLanguage
B) in web.config file under set de_de
C) in the ACCCM CFGtab,under Language Tab, select de_de
D) the ACCCM Setup under SystemLanguage

2. A customer plans to install Avaya Contact Center Control Manager (ACCCM) with integration to Record, one-X, Voice Portal and Workforce Optimization (WFO).
Which connector affects the size and number of servers required?

A) Workforce Optimization (WFO)
B) One-X
C) Voice Portal
D) Recorder

3. Which Communication Manager (CM) ports must be enabled for Avaya Contact Center Control Manager (ACCCM) to connect with CM?

A) 4022 or 4023
B) 65534 or 65535
C) 5060 or 5061
D) 5022 or 5023

4. A customer with Avaya Contact Cantor Control Manager (ACCCM) connects to Avaya Aura Communication Manager (CM) through a firewall. Only Port 5022 is allowed here.
Where can you change the port number to 5022 in ACCCM?

A) in the ACCCM CFG tab under CM
B) in the ACCCMLocation tab under CM
C) in the file NAV360_ProvisioningService.exe.config
D) in the cm Port SYS Params tab of the CFG tab

5. A customer with Avaya Contact Center Control Manager (ACCCM) would like for their administrator to assign specific extensions to each employee. However, when the administrator tries to configure the extensions, ACCCM is automatically assigning numbers according to the dialing plan that has been provisioned.
Which change needs to be made to allow the administrator to manually assign numbers for the employee's extensions?

A) Delete the dialing plan extension numbers in the Range fields of the Dialing Plan tab.
B) Check the 'Do Not Sync' box in the Dialing Plan tab.
C) Enable the ACCCM In Range feature in the Dialing Plan tab.
D) Disable the ACCCM Range Management feature in the Dialing Plan tab.

Solutions: