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Apple Macintosh Service Certification Sample Questions:

1. Which THREE of the following symptoms would most likely be resolved by performing an SMC reset as a first step? SELECT THREE

A) Cursor is unresponsive in Finder
B) Network / Internet connectivity issues
C) USB and/or FireWire port(s) do not function
D) Computer does not sleep / wake from sleep
E) Computer does not turn on

2.
You can use a higher wattage power adapter with an Apple portable computer, but you cannot use one with less wattage without potential operating issues.

A) True
B) False

3. A customer brings his MacBook Pro (17-inch Mid-2010) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and confirm that the hinges are working smoothly and inspect the LCD for scratches on the display coatings or cracks in the glass. You should also ____________________ and __________________. SELECT TWO

A) Ask the customer to describe in detail how he abused his computer to the point that it no longer functions
B) Connect the system to external speakers to check for sound output
C) Check for any unusual odors coming from the system, which might indicate spill damage
D) Look for cracks, dents or scratches on the exterior of the system
E) Open the hard disk drive to check for scratches or dust inside

4. When discharging a CRT, what part do you touch with the tip of the discharge tool?

A) Yoke connector/cable
B) Anode aperture
C) Flyback transformer
D) High voltage cable

5. Which of the following is a valid precaution you should take while working inside an iMac (27-inch, Mid 2010) system that is plugged into AC power but has not yet been powered on?

A) Avoid putting your fingers near the fans.
B) Do not turn the unit upside-down.
C) Make sure you are NOT wearing a grounded ESD wrist strap.
D) Do not touch the processor heat sink because it could burn your fingers.

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