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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

Question 1

A Job is running and agents are logged in, but a report executed from Analyst shows no data for that job. On the Historical Data Server Component (HDSC. system, you confirm that the database is running.What are two possible causes for this? (Choose two.)

A. The HDSC system is not running.
B. The data pump is not running.
C. The service monitor is not running.
D. The dccserver is not running.
E. The logger is not running.

Question 2

A company uses Avaya Proactive Contact (APC. 5.X and outbound dialing to perform debt collection for a car dealership. They want to play a message that is appropriate based on the call recipient's past due balance if that call ends up in the wait queue.
Which APC feature should be used?

A. record selection criteria
B. unit work list
C. record specific messaging
D. virtual campaign

Question 3

When testing a Reject Report through the System Telnet menu, it is discovered that the wrong field is included in the report.
Where would the list of fields be revised that can be used within the report to include the missing field?

A. the expression section
B. the fields section
C. the dimension section
D. the label section

Question 4

Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)

A. Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).
B. Mark duplicate records as unable to be called.
C. Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.
D. Copy missing records from the prior day's calling list to the newly downloaded calling list.
E. Retain recall configuration data set on account on consecutive day's download.

Question 5

A new section has been added to an existing call center, including new desks, computers, and telephones. Some of the call center agents in this new area are trying to log into Proactive Contact and receive the error. "Invalid headset ID." Call center agents in the older section of the call center are working fine. The Communications Manager indicates that the new section has new extensions.Which file should be reviewed to determine the problem?

A. dispatcher.cfg
B. phonefmt.cfg
C. dgswitch.cfg
D. opmon.cfg

Solutions: