Exam Name: ITIL 4 Strategist: Direct, Plan and Improve (DPI)
Certification Provider: ITIL
Corresponding Certification: ITIL 4 Strategist
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ITIL 4 Strategist: Direct, Plan and Improve (DPI): ITIL4-DPI Exam
"ITIL 4 Strategist: Direct, Plan and Improve (DPI)", also known as ITIL4-DPI exam, is a ITIL Certification. With the complete collection of questions and answers, iPassleader has assembled to take you through 42 Q&As to your ITIL4-DPI Exam preparation. In the ITIL4-DPI exam resources, you will cover every field and category in ITIL 4 Strategist Certification helping to ready you for your successful ITIL Certification.
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- Updated on: Oct 04, 2026
- No. of Questions: 42 Questions & Answers
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- Updated on: Oct 04, 2026
- No. of Questions: 42 Questions & Answers
Intelligent repetition fixes weak spots: the ITIL 4 Strategist: Direct, Plan and Improve (DPI) online engine from iPassleader can raise the frequency of your past wrong ITIL4-DPI questions — all 42 of them working harder for you.
ITIL ITIL4-DPI Exam Overview:
| Certification Vendor: | AXELOS / PeopleCert |
|---|---|
| Exam Name: | ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam |
| Exam Number: | ITIL4-DPI |
| Passing Score: | 70% (28/40) |
| Real Exam Qty: | 40 |
| Available Languages: | Portuguese (Brazil), Polish, German, Italian, French, Japanese, English, Spanish, Chinese |
| Exam Duration: | 90 (113 for non-native speakers) |
| Certificate Validity Period: | 3 years |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Managing Professional ITIL 4 Foundation |
| Exam Price: | €350 - €450 / $380 - $490 (varies by region) |
| Exam Format: | Single & multiple response items, Multiple choice, Closed book |
| Recommended Training: | AXELOS Accredited Training Providers |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online remote proctored / Onsite at test centers |
| Pre Condition: | ITIL 4 Foundation OR ITIL v3 Foundation certification; completion of accredited training |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-certifications/itil-4-strategist-direct-plan-and-improve |
ITIL ITIL4-DPI Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Governance, Risk and Compliance (GRC) | 15% | - Risk management principles and application - Compliance and control frameworks - Role of governance in service management |
| Topic 2: Continual Improvement | 20% | - Assessment methods, prioritization and business case - ITIL Continual Improvement Model - Embedding improvement culture and practices |
| Topic 3: Scoping and Direction | 20% | - Defining scope, authority and accountability - Cascading goals, policies and decision rights |
| Topic 4: Organizational Change and Communication | 15% | - Stakeholder engagement and communication strategies - Organizational Change Management (OCM) principles |
| Topic 5: Core Concepts and Principles of DPI | 15% | - Purpose, scope and value of Direct, Plan and Improve - Relationship with Service Value System and guiding principles |
| Topic 6: Measurement, Reporting and Value Streams | 15% | - Aligning plans and improvements across value streams - Metrics, indicators and KPI design - Value stream mapping and optimization |
ITIL4-DPI FAQ: Cost, Content, and Conditions
90 (113 for non-native speakers), 40 questions — that's your time budget. Rehearse it: the iPassleader online engine runs simulation tests with automatic settings, so pacing becomes trained, not lucky.
Files arrive first: our system emails your purchase within a minute of successful payment — unlimited installations, and 24/7 support if nothing shows up within 2 hours (check spam). Failure is covered too: take the corresponding ITIL4-DPI exam within 60 days of purchase, and if you don't pass, submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam for a full refund, processed within 7 days. Exclusions: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. You can also choose a free replacement — two other products of equal value.
ITIL 4 Foundation OR ITIL v3 Foundation certification; completion of accredited training Eligibility rules change from time to time, so confirm the current requirements on the official page (official ITIL4-DPI exam page) before booking.
Book through the vendor's official channels:
The ITIL 4 Strategist: Direct, Plan and Improve (DPI) is delivered Online remote proctored / Onsite at test centers — pick whichever arrangement fits you.
The ITIL 4 Strategist: Direct, Plan and Improve (DPI) blueprint spans 6 domains — including Organizational Change and Communication (15%), Continual Improvement (20%), Governance, Risk and Compliance (GRC) (15%). The weightings are your study map: allocate hours where the points are. Every subtopic appears in the outline above.
€350 - €450 / $380 - $490 (varies by region) per attempt, 70% (28/40) to pass. Cost-effective preparation matters here: the 42 practice questions for the ITIL 4 Strategist: Direct, Plan and Improve (DPI) cost a fraction of one retake.
Yes:
Training covers theory; our questions build test readiness. After any course, drill with the 42 practice questions for the ITIL 4 Strategist: Direct, Plan and Improve (DPI) — the analyses make every wrong answer a lesson.
Yes — download the free ITIL4-DPI demo before buying and assess the quality and reliability yourself; it's the best way to avoid wasting money on bootless material. Purchases include 365 days of free updates, renewable later at half price.
The ITIL 4 Strategist: Direct, Plan and Improve (DPI) is ITIL's certification exam for ITIL 4 Strategist: Direct, Plan and Improve (DPI), at the Strategist / Professional level. Passing it demonstrates proficiency with specific technologies — a credential employers from small business to enterprise recognize. Related credentials include ITIL 4 Managing Professional, ITIL 4 Strategic Leader, ITIL 4 Foundation.
ITIL 4 Strategist: Direct, Plan and Improve (DPI) Sample Questions:
An organization is transitioning to a new customer relationship management (CRM) system with the aim of expanding its customer base and increasing customer retention. The new cloud-based system will be used both internally and by an outsourced call centre. This high-cost, high-priority initiative has many critics who are concerned with lack of resources.
Which stakeholder's support for this initiative is MOST needed to obtain necessary resources and overcome concerns?
- A. Service Level Manager
- B. Information Security Manager
- C. Director of Sales
- D. Call Centre Manager
Correct Answer: C 🗳️
Explanation: Only visible for iPassleader members. You can sign-up / login (it's free).
An organization has determined that a significant percentage of incidents have delayed resolutions because they are escalated to the wrong team, and need to be reassigned before they can be resolved. They plan to improve the flow of work by improving the accuracy of incident escalation.
What is this an example of?
- A. Addressing the four dimensions
- B. Organizational change management
- C. Elimination of waste
- D. Collecting feedback
Correct Answer: C 🗳️
Explanation: Only visible for iPassleader members. You can sign-up / login (it's free).
The IT organization of a large company has an existing improvement programme. Individual IT divisions have fully embraced continual improvement. The business has seen areas of improved performance, but the improvements do not last long.
Which action BEST maintains long-term improvement?
- A. Developing a business case for continual improvement and asking for support from senior management
- B. Establishing a strong governance capability to help build a culture of continual improvement
- C. Starting all improvement efforts with a clear understanding of the current and desired future state
- D. Developing a value stream map for the continual improvement effort to better understand how it is working
Correct Answer: B 🗳️
Explanation: Only visible for iPassleader members. You can sign-up / login (it's free).
What is the difference between a policy and a control?
- A. Policies are defined by governance, controls are defined by management
- B. Policies focus on organizations and people, controls focus on information and technology
- C. A policy is a type of control that states what management expects
- D. A control is a type of policy that directs staff behaviour
Correct Answer: A 🗳️
Explanation: Only visible for iPassleader members. You can sign-up / login (it's free).
A retailer is considering introducing a new virtual reality feature to its online presence. Recognizing this is a significant effort requiring new skills and technology, the CIO has asked the operations manager to assess the impact to the organization.
Which assessment method would work BEST in this situation?
- A. Process maturity assessment
- B. SLA achievement analysis
- C. Customer satisfaction analysis
- D. Gap analysis
Correct Answer: D 🗳️
Explanation: Only visible for iPassleader members. You can sign-up / login (it's free).
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