Exam Name: Selling HP Supplies 2020
Certification Provider: HP
Corresponding Certification: HP Sales Certified
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Instant Download HP : HP2-I14
Check Updated on: Oct 06, 2026
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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Programs, Tools & Sustainability | 25% | - HP Planet Partners recycling program - HP sales and support resources - Sustainability and environmental impact - HP Instant Ink and subscription services |
| Topic 2: Business Outcomes & Competitive Differentiation | 15% | - Protecting printer hardware and warranty - Reducing downtime and service calls - Maximizing long-term customer value |
| Topic 3: HP Supplies Sales Cycle & Value Proposition | 30% | - Hidden costs of non-genuine supplies - Positioning Original HP supplies benefits - Quality, reliability, and yield advantages - Identifying customer needs and pain points |
| Topic 4: HP Supplies Portfolio | 30% | - Original HP ink and toner cartridges - HP specialty media and paper - HP JetIntelligence and ink technologies - Comparison with non-HP supplies |
HP Selling HP Supplies 2020 Sample Questions:
A customer tells you that they want to use re manufactured Ink cartridges in order to save money while protecting the environment. How should you respond to this customer?
- A. Every remanufactured ink cartridge uses three times more water than an Original HP ink cartridge requires during the manufacturing process.
- B. Remanufactured ink cartridges can only be reused a few times before the recycled plastics break down.
- C. Remanufactured ink cartridges cost more in total cost of ownership (TCO) because their warranties cover fewer years.
- D. Almost 90% of remanufactured cartridges end up in a landfill.
Correct Answer: D 🗳️
How has HP designed Its ink cartridges to ensure professional-quality documenls. (Select two.)
- A. HP software use artificial intelligence (AD to map colors to data points collected from nature to reproduce natural-looking photos.
- B. HP engineers designed the printheads to work with the ink to print durable, high-quality documents.
- C. HP developed software to actively monitor and manage the ink as it is applied to the paper to ensure consistent coverage across a variety of textured surfaces.
- D. HP ink formulas include surfactants to help ink interact with the paper for legibility and controlled viscosity for consistent drop formulation.
Correct Answer: B,D 🗳️
A new SMB customer tells you that they can't afford Original HP ink supplies for their daily in-house printing jobs. How should you respond?
- A. Share studies that show the savings gained from working directly with HP as a trusted supplier of printing supplies.
- B. Explain the Original HP ink supplies purchased in bulk actually cost less than non-HP ink supplies.
- C. Compare the time spent refilling used ink cartridges with the amount of time spent ordering Original HP ink supplies directly from HP.
- D. Point out that by using Original HP ink supplies, they can avoid costly reprints, wasted paper, and wasted time.
Correct Answer: D 🗳️
A medical records firm stores patient Information In file drawers for many years to comply with government regulations. They need to know that the documents will still be legible when retrieved in the future. What should you tell this customer to instill confidence in the longevity of documents printed with Original HP ink?
(Select two.)
- A. Each new Original HP ink cartridge takes up to five years of development and is the result of more than
1,000 prototypes. - B. Original HP ink is formulated with centuries of combined experience from scientists and engineers.
- C. Formulas for Original HP ink and the designs of Original HP ink cartridges are the results of years of research and testing using certified sustainable methods. Every prototype was developed with the planet in mind.
- D. Documents printed with Original HP ink on HP Advanced or Premium Plus photo papers have been proven to meet guidelines for archival preservation, which means that their permanence is guaranteed for 50* years.
- E. Permanence of documents printed with Original HP ink on HP archival paper has been tested over centuries to ensure legibility. These documents have been shown to be readable after having been stored in low-light conditions for up to 500 years.
Correct Answer: A,C 🗳️
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