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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. What is a purpose of employee performance evaluations?
Select one.

A) To serve as criteria against which management validates selection and development programs
B) To evaluate the physiological symptoms of organizational functionality
C) To assess the physiological symptoms of organizational dysfunctionality
D) To measure reliability of an employee's attitude toward customers

2. What is a characteristic of problem-solving teams that is different than cross-functional teams?

A) Problem-solving team members meet only on a virtual basis.
B) Problem-solving teams use only computer technology to tie them together physically
C) Problem-solving team members come from the same work unit.
D) Problem-solving team members come from different work units.

3. What are primary factors that differentiate virtual
teams from face-to-face teams?
Choose 1 answer

A) Overcome time and space constraints and create limited social context
B) Reduce paraverbal cues and create more frequent social context
C) Improve employee satisfaction and create more frequent social context
D) Reduce telecommunications costs and increase paraverbal cues

4. What is a disadvantage of group decision making?
Select one.

A) Felt conflict
B) Norm disintegration
C) Groupthink
D) Role disintegration

5. When organizing a team to develop a new quality control system, management wanted to assign team members having characteristics common to effective teams.
Which list specifies common characteristics of effective teams?
Choose 1 answer

A) A manageable level of conflict, members who are conscientious, and effective leadership
B) A climate of trust, members who fill role demands, and a large team size
C) Group performance evaluation, absence of conflict, and members who fill role demands
D) Group performance evaluation, members who score low on the personality characteristic of extroversion, and effective leadership

Solutions: