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WGU Operations-Management Exam Syllabus Topics:

WGU Operations Management (C215, VDC2) Sample Questions:

Question 1

What is the common theme in total quality management (TQM) across all functions in an organization?

A. To reward people rather than teams
B. To satisfy customer needs
C. To ensure profit from product changes
D. To enhance management software

Question 2

A construction company produces furnished pre-fabricated manufactured homes. The production manager has discovered the following challenges within one of the facilities:
* Production quantities are low and only a small number of homes are built efficiently.
* The facility space allows for low handling of materials.
* There is limited space available for employees to operate.
Which hybrid layout should be used to address the company's needs?

A. Group technology
B. Manufacturing technology
C. Process performance metrics
D. Statistical reduction control

Question 3

Which factor determines how long it takes a qualified operator to perform a duty of the job requirements under the assumption that the operator is working at a sustainable pace with the proper tools for the process?

A. Observed time
B. Performance time
C. Standard time
D. Normal time

Question 4

Which type of aggregate plan is preferable when a company produces custom or special purpose equipment, one-of-a-kind items, or highly perishable products?

A. A level aggregate plan
B. A hybrid aggregate plan
C. A modified sales and operations plan
D. A chase aggregate plan

Question 5

What helps an organization identify and plan the actions necessary to meet current and future customer demands?

A. Current economic conditions
B. Production capacity
C. Capacity planning
D. Software development

Solutions: