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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A loyalty Program has two existing partners, a snacks manufacture and a beverages importer. There are two new products that need to be directly associated with the respective partner products within the loyalty partner product section.
The below products have been added to the system and are available under the product objects.
Chocolate cookies, linked with product category snacks
Green soda from beverage importer
Which two steps should an Administrator take to fulfill task with the least effort?

A) Add the partner in the Lookup on the Chocolate cookie product.
B) Choose ''Product" option and map the green soda to the partner
C) Add the partner in the lookup on the snack product
D) Choose ''Category'' option and map the Chocolate cookies to the partner.

2. Universal Container sells sports shoes through on eCommerce system. The Loyalty Program Members earn points in real-time with every purchase made.
How can this be built into Salesforce?

A) Create an schedule process to call the external system.
B) Download an app from the AppExchange to connect Salesforce and the external system.
C) Create customer web service with Order Object
D) Create with the external system to create Transaction Journals.

3. A company has decided to use Loyalty Management for customer retention, which will lead to increased revenue. Based on market research, the company decided to make the points available for its Loyalty Program Members after the return period of 14 days is over.
What is the best solution to meet the company's business requirements?

A) Enable Escrow Points
B) Install App Exchange
C) Enable Deferred Points
D) Enable Pending Points

4. An Administrator must configure a tier point reset for a Loyalty Program to occur once every two years.
Which two setting does the Administrator need to consider in this scenario?

A) The Currency type field must correspond to qualifying.
B) The currency type field must correspond to non-qualifying.
C) The qualifying point reset date, period, and frequency are set on the tier group.
D) The Loyalty tier group field is populated.

5. A company has an existing Loyalty Program, and the marketing team wants to start awarding 10% discounts and 100 points to new members upon sign-up.
What does the Program Administrator need to do for a new member to earn this promotion?

A) Create a record triggered flow using Journal Type, Journal SubType, Transaction Journal, and Process O Member Benefit Action
B) Create an autolaunched flow using Transaction Journal, Loyalty Ledger, and Get Loyalty Promotions for Transactions
C) Create a record triggered flow using Journal Type. Journal SubType, Transaction Journal. Credit Points action and Issue Voucher action
D) Create an autolaunched flow using Journal Type. Journal SubType, Transaction Journal, Credit Points ° action, and Issue Voucher action

Solutions: