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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

1. Where can an end user subscribe/unsubscribe from newsletters or notifications as a self-service?

A) Login screen
B) Preference center
C) Full registration screen
D) Lite registration screen

2. What are the three main pillars of the installed base?
Note: There are 3 correct answers to this question.

A) Functional location
B) Skill set
C) Service level agreement
D) Installation point
E) Registered product

3. What do opportunity revenue splits allow you to do when using SAP Sales Cloud?
Note: There are 2 correct answers to this question.

A) They allow you to split the revenue from a sales opportunity between sales employees and external partners.
B) They allow you to split the revenue from a sales opportunity between sales employees.
C) They allow you to see how much each employee in the sales unit contributes to an opportunity.
D) They allow you to see how much each revenue partner contributes to an opportunity.

4. How can Service Agents take action to improve the reaction times of a case in SAP Service Cloud?
Note: There are 2 correct answers to this question.

A) They can escalate the case.
B) They can change the service level determination rules.
C) They can assign a different team to the case.
D) They can modify the Resolution Due On field.

5. What is the primary purpose of the accountld attribute in a group's schema in SAP Customer Data Platform?

A) To specify the parent entity in a relationship schema
B) To store the unique identifier for the group generated by the SAP CDP pipeline
C) To serve as the primary attribute for matching incoming event data to an existing group
D) To represent the highest quality and most recent cdpld of the group

Solutions: