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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Which of the following deliverables is part of both Enterprise and Standard Support?

A) 24*7 End-to-end Root Cause Analysis
B) Access to SAP Notes database
C) SLA based delivery
D) 24*7 support advisory interaction

2. An incident has been forwarded to level 3 support.
What could be a valid reason to send it back to level 2?

A) Trace files require further analysis.
B) A fix is required.
C) The message requires further qualification.
D) A note needs to be created based on the result of the investigation.

3. Which component of SAP Solution Manager will help you to identify the latest software updates?

A) Implementation Content
B) Root Cause Analysis
C) Work Center
D) Maintenance Optimizer

4. Where is collected data processed to generate a report when using SAP EarlyWatch Alert?

A) In SAP Solution Manager
B) In SAP Support office by support consultants
C) In the Data Collectors on satellite systems
D) In the SAP Service Marketplace

5. As an SAP partner you have implemented SAP Solution Manager.
Which of the following statements reflects the requirements with regards to SAP Solution Manager installation on the customer site?

A) Customers require their own installation of SAP Solution Manager.
B) Customers and partner need to have SAP Solution Manager clustered.
C) Customers need to install SAP Solution Manager and the partner needs to connect to it.
D) Customers do not require their own SAP Solution Manager installation.

Solutions: