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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What are the technical requirements for SAP EarlyWatch Alert? (Choose two)

A) Data Collectors should be stopped.
B) Profile parameters should be left at default values.
C) The RFC destination SAPOSS should be set up.
D) A working network connection.

2. What is the Service Level Agreement (SLA) for Initial Response Time for high priority issues?

A) 8 hours
B) 4 hours
C) 1 hour
D) 2 hours

3. Which of the following deliverables is part of both Enterprise and Standard Support?

A) 24*7 End-to-end Root Cause Analysis
B) Access to SAP Notes database
C) SLA based delivery
D) 24*7 support advisory interaction

4. When a message is directed to SAP via SAP Solution Manager, which status does the message have in the Service Desk?

A) Information to SAP
B) Confirmed
C) Incident forwarded
D) Sent to SAP

5. A message processor should put themselves in the customer's shoes when handling messages.
Which of these statements describe the attitude you should take when processing customer messages?

A) Any response given to the customer is valid as long as it is within the Initial Response Time (IRT).
B) If you were the customer you would be happy with the answer provided.
C) Always use as many technical terms as possible with your customer to prove to them you know what you are talking about.
D) Prove to the customer that they are wrong.

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