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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

What is the correct sequence of steps for the process when creating tickets?

A. 1. Analyze incident categories
2. Determine service categories
3. Determine ket dates
4. Determine SLA
B. 1. Determine service categories
2. Analyze incident categories
3. Determine SLA
4. Determine ket dates
C. 1. Determine service categories
2. Analyze incident categories
3. Determine ket dates
4. Determine SLA
cement (SLA) evaluation
D. 1. Analyze incident categories
2. Determine service categories
3. Determine SLA
4. Determine ket dates

Question 2

Which scoping element from customer care do you select to enable SAP JAM as a Knowledge Base in SAP Cloud for Customer?

A. Communication for customer care
B. Service an repair
C. Service request management
D. Knowledge Base

Question 3

Which tool can be used to control the general availability of a work center in the user interface in SAP Cloud for Customer?

A. Activity List
B. Fine-Tuning
C. Scoping
D. Configuration and User Management

Question 4

Which functionality do you use to schedule a preventive service?

A. Resource scheduler
B. Work distribution rule
C. Visit planer
D. Maintenace plan

Question 5

Which of the following tools in SAP Cloud for Customer can you use to assign a work item to a service technician?

A. Resource Planner
B. Multiresource Scheduling
C. Resource Scheduler
D. Visit planner

Solutions: