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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

Question 1

Which model delivers a view of the services, assets and infrastructure?

A. Incident Model
B. Problem Model
C. Configuration Model
D. Change Model

Question 2

Which of the following are included within Release and Deployment Models?
-Roles and responsibilities -Template release and deployment -Supporting systems, tools and procedures. -Handover activities and responsibilities

A. All of the above
B. 1 and 4 only.
C. 1, 2 and 3 only.
D. 2, 3 and 4 only.

Question 3

Which of the following are goals of Service Operation?
1.To coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to the business
2.The successful release of services into the live environment

A. Both of the above
B. 1 only
C. Neither of the above
D. 2 only

Question 4

Which of the following activities is be performed by access management?

A. Managing access to the service desk
B. Managing the rights to use a service or group of services
C. Providing physical security for staff data centers and other buildings
D. Managing access to computer rooms and other secure locations

Question 5

Which of the following is commonly found in a contract underpinning an IT service?Financial arrangements related to the contract Description of the goods or service provided Responsibilities and dependencies for both parties

A. All of the above
B. 2 and 3 only
C. 1 and 3 only
D. 1 and 2 only

Solutions: