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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which four view modes are available in the Report Editor?

A) Design View
B) Graphical View
C) Data Set View
D) Database View
E) Layout View
F) Report View

2. Which statement is true about the JavaScript API?

A) It comes with in-built exception handling.
B) It Is available as JavaScript objects and can be exposed through browser controls in a workspace.
C) It cannot be used in Custom Object workspaces.
D) It is available when you use the Connect Common Object Model CCOM for API operations.

3. What would you use for repetitive text with a single point of maintenance for any changes to the text?

A) Variable
B) Merge field
C) Custom field
D) Custom object field

4. Which three functions are not part of the math group of functions?

A) round
B) to_number
C) bitand
D) power
E) truncate
F) lower
G) rand
H) ceiling
I) length
J) floor

5. Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?

A) Schedule the survey on a daily basis.
B) Assign scores to the survey questions and set the status field based on the responses.
C) Create a report for the survey scores.
D) Write a business rule to reopen the case.
E) Create a polling survey.
F) Create a transactional survey.

Solutions: