Exam Name: Oracle Field Service Cloud Service 2018 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud
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Oracle Field Service Cloud Service 2018 Implementation Essentials: 1z0-628 Exam
"Oracle Field Service Cloud Service 2018 Implementation Essentials", also known as 1z0-628 exam, is a Oracle Certification. With the complete collection of questions and answers, iPassleader has assembled to take you through 133 Q&As to your 1z0-628 Exam preparation. In the 1z0-628 exam resources, you will cover every field and category in Oracle Service Cloud Certification helping to ready you for your successful Oracle Certification.
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- Updated on: Oct 10, 2026
- No. of Questions: 133 Questions & Answers
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- Updated on: Oct 10, 2026
- No. of Questions: 133 Questions & Answers
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Oracle 1z0-628 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Field Service Cloud Service 2018 Implementation Essentials |
| Exam Number: | 1Z0-628 |
| Certificate Validity Period: | Oracle certification policy applicable at exam release date |
| Related Certifications: | Oracle Field Service Cloud 2018 Certified Implementation Specialist |
| Real Exam Qty: | 80 |
| Available Languages: | English |
| Exam Duration: | 120 minutes |
| Passing Score: | 68% |
| Exam Format: | Multiple Choice |
| Exam Price: | USD 245 |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Pearson VUE testing center or Oracle-authorized online proctored delivery (subject to Oracle policies at the time of exam availability). |
| Pre Condition: | No mandatory prerequisite exam. Oracle recommends hands-on Oracle Field Service Cloud implementation experience and related training. |
| Official Syllabus URL: | https://education.oracle.com |
Oracle 1z0-628 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Activity and Work Management | - Activities and Activity Types
|
| Scheduling and Routing | - Calendars and Capacity
|
| Integration and Administration | - System Administration
|
| Core Configuration | - Users and User Types
|
| Business Rules and Automation | - Business Rules
|
| Quota and Booking | - Quota Management
|
1z0-628 (Oracle) Exam: Your Questions Answered
Oracle Field Service Cloud Service 2018 Implementation Essentials is an official Oracle exam, catalogued under the code 1z0-628. A pass awards you the Oracle Service Cloud certification at the Implementation Specialist level. It also supports progress toward Oracle Field Service Cloud 2018 Certified Implementation Specialist. Demand for this credential has stayed strong because it validates skills employers can use from day one.
The Oracle Field Service Cloud Service 2018 Implementation Essentials exam packs 80 questions into 120 minutes. Candidates rarely fail because of one impossible topic; they fail because ten minutes vanished on three stubborn questions. Build a triage habit now: answer, flag, move on, return later. Timed full-length sessions in the iPassleader test engine are the most honest way to practice that discipline before it counts.
You pass Oracle Field Service Cloud Service 2018 Implementation Essentials at 68%, and the official registration fee stands at USD 245. One detail worth internalizing: there is no retake discount, so a second sitting costs another full USD 245. Use the iPassleader practice tests as your gauge and book only when your results clear the requirement with a repeatable margin, not a one-off peak.
No mandatory prerequisite exam. Oracle recommends hands-on Oracle Field Service Cloud implementation experience and related training.
Vendor policies shift over time, so confirm the current entry conditions before paying any registration fee; the official exam page is the authoritative source.
Yes. A free demo of the Oracle Field Service Cloud Service 2018 Implementation Essentials material is available on this page, so you can verify the quality of the questions and the expert-edited answers yourself. Once you purchase, updates are free for 365 days and the newest version is emailed to you automatically as it releases; after expiry, extending the update service costs 50% of the regular price.
A 100% money-back guarantee covers your purchase under defined conditions. If you take the Oracle Field Service Cloud Service 2018 Implementation Essentials exam within 60 days of buying and fail, you can claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders, and the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, you may exchange rather than refund: two other exam products of equal value, free, with the update service on your original purchase kept intact.
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Oracle Field Service Cloud Service 2018 Implementation Essentials spans 6 official domains. The most heavily weighted include Integration and Administration, Quota and Booking, and Business Rules and Automation. The full topic list is published above on this page; let the weightings decide where your next study hour goes.
Oracle Field Service Cloud Service 2018 Implementation Essentials Sample Questions:
Which two statement are correct regarding activity assignment via Collaboration?
- A. An activity broadcasted via Collaboration as part of an Immediate routing plan schedule gets assigned to the first technician to accept it.
- B. An activity broadcasted via Collaboration as part of any type of routing plan schedule gets assigned to the first technician to accept it.
- C. An activity dragged and dropped into a Collaboration chat with a resource can be automatically assigned without the resource having to accept It.
- D. An activity dragged and dropped into a Collaboration chat with a resource must be accepted by that resource in Oer for it to be assigned.
Correct Answer: A,D 🗳️
The key values for one of your work zones have changed and you need to update that work zone via a Metadata API call.
The problem is that some of the new key values might already be associated with other work zones, thereby creating potential conflicts.
What are you required to do within the "Replace Work Zone" API call to ensure that the keys sent in the request are the true values to be associated with the work zone you are updating?
- A. Include {"autoResolveConflicts": "true") as part of the body of the request.
- B. Include {"autoResolveConflicts": "1"} as part of the body of the request.
- C. Specify a parameter of "autoResolveconfiicts=1" within the request.
- D. Specify a parameter of "autoResolveconflicts=true" within the request.
Correct Answer: D 🗳️
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Your customer does not want to manage work zone assignments for each individual technician resource because all technicians can work in the same areas without bias or preference.
Which two options fulfill that customer requirement?
- A. Deselect "work zone support" in Business Rules to disable routing consideration of zones entirely.
- B. Create a single work zone with no work zone keys and assign it to all resources
- C. Create a single work zone group, with all zones included in the group, and assign it to the highest level in the resource tree.
- D. Assign all work zones at the parent level in the Resource Tree.
- E. Deselect "work zone support" in the routing plan configuration screen for all routing plans.
Correct Answer: C,D 🗳️
A customer has found that there are some instances where their technicians have recorded either exceptionally short (for example, "one-minute-wonders") or long (for example, they forgot to set the status to "complete") activity durations.
Given the importance of accurate data in a time-based self-learning system, which two constraints are in place and can be modified to ensure that outlier circumstances such as these do not affect future activity duration estimations?
- A. "Minimum relevant travel time in minutes" and "Maximum relevant travel time in minutes"
- B. "Minimum relevant duration time in minutes" and "Maximum relevant duration time in minutes"
- C. "Personalize the estimation of activity duration" and "Initial ratio of activity duration"
- D. "Lower limit for personal ratio to calculate duration" and "Upper limit for personal ratio to calculate duration"
Correct Answer: B,C 🗳️
Which two statements are correct regarding the use of planned capacity management?
- A. Planned capacity can be automatically calculated by entering the preferred variance as compared to available capacity.
- B. Planned capacity can be set at the day level only for a given capacity area and it's organization units.
- C. Planned capacity can only be set if the capacity area is configured to manage booking based on time slot.
- D. Planned capacity can be entered either by resources or capacity (days, hours, minutes) depending on what is configured in the 'Working time unit' parameter.
- E. Planned capacity can be set at the day, capacity category and time slot levels for a given capacity area and it's organization units.
Correct Answer: C,D 🗳️
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