Exam Name: Oracle RightNow Cloud Service 2016 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud
Over 57018+ Satisfied Customers
Oracle RightNow Cloud Service 2016 Implementation Essentials: 1z0-325 Exam
"Oracle RightNow Cloud Service 2016 Implementation Essentials", also known as 1z0-325 exam, is a Oracle Certification. With the complete collection of questions and answers, iPassleader has assembled to take you through 87 Q&As to your 1z0-325 Exam preparation. In the 1z0-325 exam resources, you will cover every field and category in Oracle Service Cloud Certification helping to ready you for your successful Oracle Certification.
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- Updated on: Oct 14, 2026
- No. of Questions: 87 Questions & Answers
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- Updated on: Oct 14, 2026
- No. of Questions: 87 Questions & Answers
Day-and-night anxious study is a recipe for burnout, not success. The Oracle RightNow Cloud Service 2016 Implementation Essentials material from iPassleader is built for effective review — 87 practice questions that let you balance life and study in 2026.
Oracle 1z0-325 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle RightNow Cloud Service 2016 Implementation Essentials |
| Exam Number: | 1Z0-325 |
| Exam Format: | Multiple answer, Multiple choice |
| Available Languages: | Japanese, English |
| Real Exam Qty: | 80 |
| Exam Price: | USD 245 (approx.) |
| Exam Duration: | 150 minutes |
| Passing Score: | 70% |
| Certificate Validity Period: | N/A |
| Related Certifications: | Oracle RightNow Cloud Service 2016 Technical Certified Implementation Specialist |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Onsite at test center or online proctored |
| Pre Condition: | None specified |
| Official Syllabus URL: | https://education.oracle.com |
Oracle 1z0-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Customization | - Custom objects and fields - Agent Desktop integration - Connect Web Services and APIs |
| Topic 2: Customer Portal Customization | - Widgets and scripting - Customer Portal structure and templates - Accessibility and internationalization |
| Topic 3: Agent Configuration and Workflows | - Navigation sets and agent scripts - Workspaces and workflows |
1z0-325 Essentials — FAQ
Delivery takes about a minute: successful payment triggers an automatic email with your files, installable on unlimited devices — contact our 24/7 staff if nothing arrives within 2 hours (check spam first). And a failed attempt doesn't leave you stranded: take the corresponding 1z0-325 exam within 60 days of purchase, submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, and we process a full refund within 7 days. Excluded: exams within 3 days of purchase, payer-name mismatches, and free or expired products. Alternatively, switch to two other equal-value products free.
Expect USD 245 (approx.) per attempt and a passing score of 70%. A retake costs the full fee again — one more reason to rehearse with the 87 practice questions from iPassleader until your mock scores sit comfortably above the mark.
The Oracle RightNow Cloud Service 2016 Implementation Essentials blueprint covers 3 domains — including Integration and Customization, Agent Configuration and Workflows, Customer Portal Customization. Let the weightings steer your schedule: the heavier the domain, the heavier your practice time. Every subtopic is listed in the outline above.
None specified Since vendors update eligibility rules periodically, verify the current requirements on the official page (official 1z0-325 exam page) before registering.
The Oracle RightNow Cloud Service 2016 Implementation Essentials is Oracle's official exam for the Oracle Service Cloud credential (Implementation Specialist / Certified Specialist level). Passing it certifies a professional background that helps you stand out at work instead of running with the crowd. It also relates to Oracle RightNow Cloud Service 2016 Technical Certified Implementation Specialist.
150 minutes for 80 questions. Effective review beats anxious cramming: rehearse timed sets in the iPassleader engine until pacing becomes habit, and the clock becomes an asset instead of a threat.
Yes — the free Oracle RightNow Cloud Service 2016 Implementation Essentials demo shows real question quality before you pay, the surest way to identify helpful material in a crowded market. Buying includes 365 days of free updates, renewable later at 50% off.
Oracle RightNow Cloud Service 2016 Implementation Essentials Sample Questions:
Your customer has single Service Level Agreement and applies the Service Level Agreement called Reseller when a contact is a reseller of their services.
These end customers often have their own ticketing system, and in order to capture the reseller's ticket number, the customer has requested that their Ask page be updated to include an External Ticket Number custom field only when the logged in contact has a Service Level Agreement that only a reseller would have.
Which two widgets or tags are used to complete your customer's request? (Choose two.)
- A. Use the "FormInput" widget.
- B. Use the "FormInputCustom" widget.
- C. Use the "Field" tag with the "name" attribute.
- D. Use the "Conditional" tag with an "sla" attribute.
- E. Use the "FormSubmit" widget.
Correct Answer: C,D 🗳️
Your client has VIP customers (all of which have a custom contact field of VIP set to 'Yes'). They want to offer these customers a higher priority service on Chat.
You intend to do this with a VIP queue.
Which three steps do you also need to perform? (Choose three.)
- A. Move the VIP queue to the top of the queue list.
- B. Create a rule to set an SLA.
- C. Add the VIP queue to the profile of the agents that are taking chats.
- D. Create incident rules so that contacts with the VIP field set to 'Yes' are routed to the VIP queue.
- E. Create chat rules so that contacts with the VIP field set to 'Yes' are routed to the VIP queue.
- F. Set the Pull Policy to manual.
Correct Answer: A,C,E 🗳️
You want to find all Message Base entries that include the two words "create" and "incident." Which is the correct format for your search in the KEY field?
- A. %create incident%
- B. create%incident
- C. %create% & %incident%
- D. %create% | %incident%
- E. %create%incident%
Correct Answer: B 🗳️
Your customer has two types of end customers that will be visiting their knowledgebase website: public customers and registered customers.
They would like to present additional knowledgebase answers to the registered customers.
Choose the three statements required to set up this type of environment. (Choose three.)
- A. Set up an access level without customer visibility and assign it to the registered customer answers.
- B. Set up an access level without customer visibility and assign it to all the customer answers.
- C. Create a special public answer status for the registered customer answers.
- D. Ensure each registered Customer has the correct service level with this access level assigned to their account.
- E. Ensure registered customers sign in to the knowledgebase website.
- F. Create special Products and Categories for the registered customer answers.
Correct Answer: A,D,E 🗳️
Which incident field is designed to be used by your customer to standardize tracking of how incidents are resolved?
- A. Disposition
- B. Response Message
- C. Source
- D. Severity
- E. SLA Instance
Correct Answer: A 🗳️
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