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Exam Code: 1Z0-996-20
Exam Name: Oracle Utilities Customer Cloud Service 2020 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Utilities Customer Cloud
Exam Name: Oracle Utilities Customer Cloud Service 2020 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Utilities Customer Cloud
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Updated: Oct 28, 2026
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Career plans survive contact with reality when the steps are concrete. Step one: download the free 1Z0-996-20 demo from iPassleader. Step two: work through 72 practice questions. The rest follows.
Oracle 1Z0-996-20 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Utilities Customer Cloud Service 2020 Implementation Essentials |
| Exam Number: | 1Z0-996-20 |
| Real Exam Qty: | 60 |
| Passing Score: | 68% |
| Related Certifications: | Oracle Utilities Customer Cloud Service 2020 Certified Implementation Specialist |
| Exam Format: | Multiple Choice, Scenario-Based Questions |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | Oracle Cloud Certifications are typically valid for 18 months |
| Available Languages: | English |
| Exam Price: | USD 245 |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Pearson VUE testing center or Oracle online proctored exam |
| Pre Condition: | No formal prerequisite exam required. Oracle recommends practical experience with Oracle Utilities Customer Cloud Service implementations. |
| Official Syllabus URL: | https://education.oracle.com/oracle-utilities-customer-cloud-service-2020-implementation-essentials/pexam_1Z0-996-20 |
Oracle 1Z0-996-20 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Information and Financial Management | 18% | - Customer Account Management
|
| Topic 2: Billing, Rates and Payments | 22% | - Billing Configuration
|
| Topic 3: Devices, Metering and Usage | 20% | - Meter Data Management
|
| Topic 4: Credit and Collections | 10% | - Debt Management
|
| Topic 5: Operational Device Management and Integration | 15% | - System Administration
|
| Topic 6: Field Activities and Service Orders | 15% | - Operational Processes
|
1Z0-996-20 Exam FAQ and Honest Answers
Pearson VUE testing center or Oracle online proctored exam Register for the Oracle Utilities Customer Cloud Service 2020 Implementation Essentials exam through these official channels:
After booking, iPassleader delivers your practice questions within 1 minute — preparation starts the same day.
iPassleader issues a full refund if you take the Oracle Utilities Customer Cloud Service 2020 Implementation Essentials exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
The Oracle Utilities Customer Cloud Service 2020 Implementation Essentials exam requires 68% to pass, and registration costs USD 245. A failed attempt means paying the same fee again — a readiness check with the iPassleader engines before booking is the cheaper option.
The official Oracle Utilities Customer Cloud Service 2020 Implementation Essentials outline defines 6 domains. The leading three are Operational Device Management and Integration (15%), Devices, Metering and Usage (20%), and Field Activities and Service Orders (15%). The full list is in the topics section above, and iPassleader's 72 practice questions cover each one.
The Oracle Utilities Customer Cloud Service 2020 Implementation Essentials exam contains 60 to complete within 90 minutes. Timed simulation in the iPassleader Desktop Test Engine teaches that rhythm before exam day does.
No formal prerequisite exam required. Oracle recommends practical experience with Oracle Utilities Customer Cloud Service implementations. Since requirements change over time, confirm the latest on the official Oracle exam page before scheduling.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 72 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
The 1Z0-996-20 exam is a Oracle certification exam validating the Oracle Utilities Customer Cloud Service 2020 Implementation Essentials syllabus shown above. It belongs to these credential paths: Oracle Utilities Customer Cloud Service 2020 Certified Implementation Specialist. Earning it in 2026 demonstrates ability in a form employers recognize — and iPassleader prepares candidates with 72 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
Oracle recommends these training resources for the Oracle Utilities Customer Cloud Service 2020 Implementation Essentials exam:
Follow the training with steady self-testing — the 72 practice questions from iPassleader help you apply theory and fill any gaps the training leaves.
Oracle Utilities Customer Cloud Service 2020 Implementation Essentials Sample Questions:
Which three are important Account concepts that must always be followed? (Choose three.)
- A. Every Account has a unique, system-assigned Account ID.
- B. Accounts expire when there are no active contracts.
- C. An Account can only reference one and only one person at one time.
- D. An Account references one or more persons.
- E. Bills are produced for an account and are sent to the account persons.
Correct Answer: A,C,E 🗳️
Which relationship must be established with an external system or a service provider before creating bill determinants?
- A. Usage Factor
- B. Usage Transaction
- C. Usage Subscription
- D. Usage Rule
Correct Answer: C 🗳️
How many bill segment-related financial transactions do pay plans have?
- A. depends on the number of payments that is part of the pay plan
- B. one
- C. depends on the number of bills that will contain the customer's pay plan commitments
- D. none
- E. unlimited
Correct Answer: C 🗳️
Which entity defines the type of collection process to start based on age of debt, amount of debt, and type of customer?
- A. Collection Process Template
- B. Collection Class
- C. Debt Class
- D. Collection Class Control
- E. Customer Class
Correct Answer: C 🗳️
Your implementation requires an installation of two types of devices:
Electric Smart Meter
Gas Manual Meter
Which two Device Type attributes are required to identify these device types? (Choose two.)
- A. Serial Number
- B. Device Business Object
- C. Valid Measuring Component Types
- D. Service Type
- E. Manufacturer
Correct Answer: C,D 🗳️
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