Service and support: 050-658 Exam

"Service and support", also known as 050-658 exam, is a Novell Certification. With the complete collection of questions and answers, iPassleader has assembled to take you through 174 Q&As to your 050-658 Exam preparation. In the 050-658 exam resources, you will cover every field and category in 5 CNE Certification helping to ready you for your successful Novell Certification.

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  • Updated on: Sep 02, 2026
  • No. of Questions: 174 Questions & Answers

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  • Updated on: Sep 02, 2026
  • No. of Questions: 174 Questions & Answers

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Novell 050-658 Exam Syllabus Topics:

SectionObjectives
Topic 1: Troubleshooting Methodology- Problem Resolution
  • 1. Confirm that the issue does not recur
  • 2. Eliminate potential causes systematically
  • 3. Verify the solution
- Problem Identification and Analysis
  • 1. Collect user and system information
  • 2. Identify possible causes
  • 3. Assess and define the problem
Topic 2: Network and System Support- Workstation Support
  • 1. Client configuration issues
  • 2. Hardware and software diagnostics
- Network Services
  • 1. NetWare network services
  • 2. Application connectivity issues
  • 3. Printing services troubleshooting
Topic 3: Service and Support Processes- Customer Communication
  • 1. Explain problems and solutions to users
  • 2. Provide post-resolution assistance
- Documentation
  • 1. Maintain support logs
  • 2. Record problems and resolutions

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