NCSS-Contact Center Manager RIs6.0 I and M: 920-164 Exam
"NCSS-Contact Center Manager RIs6.0 I and M", also known as 920-164 exam, is a Nortel Certification. With the complete collection of questions and answers, iPassleader has assembled to take you through 57 Q&As to your 920-164 Exam preparation. In the 920-164 exam resources, you will cover every field and category in NCSS Certification helping to ready you for your successful Nortel Certification.
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- Updated on: Aug 18, 2026
- No. of Questions: 57 Questions & Answers
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- Updated on: Aug 18, 2026
- No. of Questions: 57 Questions & Answers
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Nortel 920-164 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Contact Center Architecture Overview | - Call Routing and ACD Concepts - Nortel Contact Center Platform Fundamentals |
| Topic 2: Troubleshooting and Maintenance | - Performance Optimization - System Diagnostics |
| Topic 3: Call Flow Management | - Queue and Priority Handling - Inbound Call Distribution |
| Topic 4: Reporting and Monitoring | - Historical Reporting - Real-time Monitoring Tools |
| Topic 5: System Configuration | - Contact Center Manager Setup - Agent and Skill Configuration |
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