Exam Name: Troubleshooting Microsoft Teams
Certification Provider: Microsoft
Corresponding Certification: Microsoft 365 Certified: Teams Support Engineer Associate
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Instant Download Microsoft : MS-740
Check Updated on: Oct 28, 2026
No. of Questions: 123 Questions & Answers with Exam Engine
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- Total Questions: 123
- Updated on: Oct 28, 2026
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- Total Questions: 123
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Selecting appropriate training tools is the first real exam decision. iPassleader makes it a good one: 123 expert-verified practice questions for the MS-740 exam, composed by professionals and IT specialists, current throughout 2026.
Microsoft MS-740 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Troubleshooting Microsoft Teams |
| Exam Number: | MS-740 |
| Available Languages: | English |
| Related Certifications: | Microsoft 365 Certified: Teams Support Engineer Associate |
| Passing Score: | 700 (scaled score) |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Primarily taken at Pearson VUE / Certiport test centers or online proctored. |
| Pre Condition: | Hands-on experience troubleshooting Teams, networking, Azure fundamentals, telephony, PowerShell, security and compliance knowledge is recommended. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/exams/ms-740 |
Microsoft MS-740 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshoot issues signing into Microsoft Teams | 10-15% | - Troubleshoot account sign-in and SSO problems - Investigate guest access and login failures |
| Troubleshoot Microsoft Teams meetings and live events | 20-25% | - Troubleshoot recording and content sharing issues - Investigate attendee access and reporting issues - Troubleshoot meeting creation and scheduling |
| Troubleshoot file issues | 15-20% | - Troubleshoot P2P private chat file problems - Troubleshoot SharePoint and channel file sync issues |
| Troubleshoot federation issues | 5-10% | - Troubleshoot external and tenant federation problems |
| Troubleshoot Microsoft Teams voice issues | 20-25% | - Troubleshoot emergency calling issues - Analyze call metrics and use Call Quality Dashboard - Troubleshoot audio and video quality and flow - Troubleshoot PSTN connectivity (SBC, dial plans, routing) |
| Troubleshoot Teams and channels | 10-15% | - Troubleshoot app installation and access - Troubleshoot replication, creation/deletion issues |
MS-740 Exam Details and Your Advantages
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The Microsoft Troubleshooting Microsoft Teams blueprint covers these core domains:
- Troubleshoot federation issues (5-10%)
- Troubleshoot Teams and channels (10-15%)
- Troubleshoot file issues (15-20%)
Further domains complete the official outline; the question bank addresses all of them.
With data, not guesswork. The MS-740 testing engine is user-friendly and easy to install; upon completion of each practice test, it calculates your final score, giving you a concrete reference for the real exam. Behind the tools, professionals and IT specialists compose the materials, and every answer is expert-verified — aligned with the real exam's format across the Microsoft Troubleshooting Microsoft Teams objectives. Before buying, try the free demo questions to test your knowledge; after buying, 24/7 Customer Service and Live Support assist with any problem, and you can ask the team for a discount code. That is the remarkable experience we work to provide.
Microsoft states the following prerequisites for the Microsoft Troubleshooting Microsoft Teams: Hands-on experience troubleshooting Teams, networking, Azure fundamentals, telephony, PowerShell, security and compliance knowledge is recommended..
Check the authoritative wording on the official certification page before booking.
Microsoft Troubleshooting Microsoft Teams Sample Questions:
A company uses Microsoft Teams. Polices are assigned to users.
Users cannot record or use captions in Microsoft Teams meetings, but they can record 1:1 calls. Users must be
able to record and use captions in meetings, but they should not be able to record 1:1 calls.
You need to troubleshoot the assigned policies.
How should you complete the PowerShell command? To answer, select the appropriate options in the answer
area.
NOTE: Each correct selection is worth one point.
Correct Answer:
Explanation
A company is moving users from Skype for Business on-premises To Microsoft Teams. Users who are still
hosted on-premises and have had frequent interactions with the migrated users can no longer see updated
presence information.
Use the drop-down menus to select the answer choice that answers each question based on the information
presented in the graphic. NOTE Each correct selection is worth one point.
Correct Answer:
Explanation
A company implements Microsoft Teams.
You need to recommend channel types so that the company can implement specific capabilities
Which channel type should you recommend? To answer, select the appropriate configuration in the answer
area.
NOTE: Each correct selection is worth one point.
Correct Answer:
Explanation
You manage a company's Microsoft Teams environment.
Members of a team cannot send emails to a channel's email address.
You need to determine the cause of the issue.
What are two possible causes? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. The channel's associated SharePoint folder was renamed.
- B. The email contains more than 25 inline images.
- C. The email has more than 10 file attachments.
- D. Email integration is not enabled.
- E. The channel email address is part of a distribution list.
Correct Answer: A,E 🗳️
Explanation: Only visible for iPassleader members. You can sign-up / login (it's free).
You need to set up the calling environment for the sales and support departments.
Which setup paths should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:
Explanation
Graphical user interface, text, application, email Description automatically generated
Reference:
https://docs.microsoft.com/en-us/microsoftteams/plan-auto-attendant-call-queue
https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue
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