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Microsoft AB-620 Exam Syllabus Topics:

Microsoft Designing and Building Integrated AI Agent Solutions in Copilot Studio Sample Questions:

1. You create a test set in Copilot Studio to evaluate an agent that answers policy questions and retrieves data from connected knowledge sources.
You run the evaluation and review the following result for one test case:
- Expected response: Digital products are non-refundable after
download.
- Actual response: Digital products cannot be refunded once downloaded.
- Result: Pass
- Score: 0.92
- Reasoning: The actual response semantically matches the expected
response.
- Knowledge sources used: RefundPolicy_KB
- Tools invoked: None
You need to determine whether additional corrective action is required based on the evaluation results.
Which two actions should you perform? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A) Rerun the evaluation because the score is below 1.00.
B) Modify the test case because the response is not an exact match.
C) Confirm that the connected knowledge source is functioning as expected.
D) Investigate external tool configuration for this test case.
E) Accept the result because semantic matching is sufficient for a passing evaluation.

2. You need an agent to only be invoked by other trusted agents in the tenant, not directly by end users. What should you configure?

A) Enable anonymous authentication
B) Increase the token limit
C) Configure the agent as a connected agent without exposing a standalone chat channel
D) Publish the agent to the public web channel

3. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear on the review screen.
A company is configuring an agent in Copilot Studio that uses a generative answers node inside multiple topics.
The company requires responses to meet the following requirements:
- Must use an executive summary format.
- Must apply only within a specific topic.
- Must continue using configured knowledge sources.
- Must comply with connector security controls.
You need to configure a custom prompt to meet the formatting requirements.
Solution: Create a custom prompt tool in the specific topic that instructs the model to respond using an executive-summary structure.
Does the solution meet the goal?

A) Yes
B) No

4. Hotspot Question
A company uses an agent flow that occasionally requires human input before continuing execution.
Some automated actions must pause until a human provides a decision or additional information.
The flow must be configured to:
- Capture a human response for use in later steps.
- Continue processing within the same flow run after the response is
submitted.
- Wait for a manual decision before proceeding.
You need to configure a human-in-the-loop agent flow.
Which setting should you configure for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

5. An agent in Copilot Studio is evaluated using a fixed test set and an automated evaluation method.
After running the evaluation, the team observes that the same three interactions fail in every run, while all other interactions pass consistently.
You need to use the evaluation results to determine an accurate conclusion.
What should you conclude from the evaluation results?

A) The agent's overall design is flawed and requires a full redesign.
B) The agent should not be deployed.
C) The failing interactions are caused by an issue in the underlying language model.
D) The outcomes isolate which portions of the agent's functional scope require remediation.

Solutions: