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Microsoft 070-404 Exam Syllabus Topics:

SectionWeightObjectives
Configuring Incident, Problem, and Change Management20%- Configure service level agreements (SLAs)
- Create templates, queues, and views
- Configure change management policies and approvals
- Define incident and problem management workflows
Installing System Center Service Manager 201020%- Install Self-Service Portal and web components
- Post-installation configuration and validation
- Install management server and data warehouse server
- Verify system requirements and prerequisites
Customizing and Maintaining Service Manager15%- Backup, restore, and disaster recovery
- Deploy and manage management packs
- Monitor performance and troubleshoot issues
- Customize forms, views, and console appearance
Managing Configuration Management Database (CMDB)20%- Create and configure classes, relationships, and CI types
- Implement change and configuration management processes
- Configure CMDB synchronization and maintenance
- Populate and reconcile configuration items
Configuring Service Manager Infrastructure25%- Configure notification channels and subscriptions
- Configure management groups and security roles
- Configure database settings and data retention
- Configure connectors to Active Directory, SCOM, SCCM

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