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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. IT サービスの日常使用における第一線のサポートと支援の提供を担当するプロセスまたは機能はどれですか?

A) サービスデスク
B) サービスレベル管理
C) 可用性管理
D) インシデント管理

2. 構成管理データベース (CMDB) の詳細情報の量を増やすにはどうすればよいでしょうか?

A) CMDB のスコープを拡大する
B) CMDB 内の各構成アイテム (CI) の属性の数を増やす
C) CMDBのレコード数を増やす
D) CMDB の使用量を増やす

3. 情報セキュリティ管理における「完全性」という用語は何を意味しますか?

A) IT 組織に対する忠誠心についてサポート スタッフをスクリーニングする
B) 情報の正確性、完全性、正確性
C) 不正使用から情報​​を保護する
D) 情報へのアクセスを監視する

4. 「品質システム」の最も適切な定義は何ですか?

A) サービスプロバイダー組織の全員が遵守する必須の品質管理慣行
B) 提供されるサービスが顧客の期待と関連する契約を確実に満たし続けることを保証するために使用される一連の措置と手順
C) 品質管理を実施するための責任、手順、リソースに関連する組織構造
D) これらの要件が一貫して満たされていることを確認するために、IT インフラストラクチャ、サービス、サポート組織の可用性を維持する能力

5. 要求された変更の効果的な計画、調整、評価に必要なアクティビティの 1 つは、影響と必要なリソースを評価することです。
このアクティビティを担当するプロセスまたは機能はどれですか?

A) リリース管理
B) 構成管理
C) サービスデスク
D) 変更管理

Solutions: