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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

Question 1

Which of the following is the BEST definition of an Event?

A. An unplanned interruption to an IT service
B. Any detectable or discernable occurrence that has significance for the management of the
IT infrastructure
C. Reducing or eliminating the cause of an Incident or Problem
D. The unknown cause of one or more Incidents

Question 2

Which of the following Availability Management activities are considered to be proactive as opposed to reactive?
1. Risk assessment
2. Testing of resilience mechanisms
3. Monitoring of component availability

A. All of the above
B. 2 and 3 only
C. 1 and 3 only
D. 1 and 2 only

Question 3

Which process lists "Understanding patterns of business activity" as a major role?

A. Demand Management
B. Service Desk
C. Supplier Management
D. Request Fulfilment

Question 4

Which of the following activities is carried out in the "Where do we want to be" step of the Continual Service Improvement Model?

A. Defining measurable targets
B. Implementing service and process improvements
C. Aligning the business and IT strategies
D. Creating a baseline

Question 5

What are the three Service Provider business models?

A. Internal Service provider, Outsourced 3rd party and Off-shore party
B. Internal Service Operations provider, External Service Operations provider, Shared Service
Unit
C. Internal Service provider, External Service provider, Outsourced 3rd Party
D. Internal Service provider, External Service provider, Shared Service Provider

Solutions: