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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following BEST describes partners' in the phrase people, processes, products and partners"?

A) The facilities management function
B) Internal departments
C) Suppliers, manufacturers and vendors
D) Customers

2. What would be the next step in the continual service improvement (CSI) model after?
1.What is the vision?
2.Where are we now?
3.Where do we want to be?
4.How do we get there?
5.Did we get there?
6.?

A) How much did it cost?
B) What is the return on investment (ROI)?
C) What is the value on investment (VOI)?
D) How do we keep the momentum going?

3. In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

A) Service operation
B) Service strategy
C) Service design
D) Service transition

4. Which of the following should IT service continuity strategy be based on?
1.Design of the service metrics
2.Business continuity strategy
3.Business impact analysis (BIA)
4.Risk assessment

A) 1, 2 and 3 only
B) 1, 2 and 4 only
C) 2, 3 and 4 only
D) 1, 3 and 4 only

5. Which of the following is not a service desk type recognized in the service operation volume of ITIL?

A) Centralized
B) Local
C) Virtual
D) Outsourced

Solutions: