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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following are types of service defined in ITIL?
1.Enabling
2.Core
3.Enhancing
4.Computer

A) 1, 2 and 3 only
B) 1, 2 and 4 only
C) 2, 3 and 4 only
D) 1, 3 and 4 only

2. Which reason describes why ITIL is so successful?

A) It tells service providers exactly how to be successful
B) The five ITIL volumes are concise
C) It is designed to be used to manage projects
D) It is not tied to any particular vendor platform

3. Which process is responsible for sourcing and delivering components of requested standard services?

A) IT finance
B) Service desk
C) Service portfolio management
D) Request fulfilment

4. Why is it important for service providers to understand patterns of business activity (PBA)?

A) PBA are based on organizational roles and responsibilities
B) Understanding PBA is the only way to enable accurate service level reporting
C) IT service providers CANNOT schedule changes until they understand PBA
D) Demand for the services delivered by service providers are directly influenced by PBA

5. Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?

A) Service asset and configuration management
B) Incident management
C) Service level management
D) Change management

Solutions: