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The benefit in Obtaining the C9530-001 Exam Certification

After completion with IBM P9560-043 exam dumps, you can do the following:

Manage all aspects of the support relationship with your End Users, including:

• For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained
• Managing cases from the first call through to resolution
• Tracking customer incidents / cases
• Work with IBM on issues sent to IBM Level 2 Support, including getting additional information from the End User needed to reproduce the error or problem.
• Have and maintain a system
• Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product
• Having committed responses times
• Providing regular status updates,
• Setting realistic expectations
• Managing End User satisfaction issues
• confirming next steps in problem investigations
• Assigning severity
• All communication with your End User
• For any critical issue (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relief can be obtained (in line with IBM's standard 24x7 for critical problems). If you are not able to provide resources, the severity may be downgraded.
• Logging all calls
• Obtaining additional information for debugging
• Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
• Performing technical analysis on error / problem submitted to IBM Level 2 Support
• Qualifying incoming calls verifying each End User's entitlement and determining if it is a new call or a call for an existing incident / case
• Providing regular status updates
• Identify unknown errors / problem with the IBM SaaS products, try to debug and resolve and open an IBM Level 2 case for errors / problems that you can not resolve on your own
• Resolve / answer how-to, education and technical questions and provide best practices consultation
• As feasible providing solutions, workarounds or fixes for errors / problems
• Implement solution, workaround or fix, as provided by IBM.
• Identify known errors and provide resolution to End User
• Include the Technical Support as specified in the applicable

Exam Topics

The following are covered in IBM P9560-043 practice exams and IBM P9560-043 practice test:

• Overview of Support through the Software Support Portal
• Level 2 Support: IBM Responsibilities
• Objective of IBM Support
• End User Responsibilities
• Software Support Portal Knowledgebase
• Level 1 Support: Business Partner Responsibilities
• SaaS Support Portal Escalation Process
• SaaS Support Portal Severity Levels
• SaaS Support Portal Knowledgebase
• Overview of Dealing with Problems
• Software Support Portal Escalation Process
• SaaS Support Portal
• Software Support Portal
• Where to go for Level 2 Support
• Software Support Portal Severity Levels
• Support Roles and Responsibilities
• Overview of Support through the SaaS Support Portal
• Overview of Support through the SaaS Support Portal

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How much IBM Business Partner SaaS Support Mastery Test v1 costs

• No of Questions: 48 Questions
• Examination Name: IBM Business Partner SaaS Support Mastery Test v1
• Length of Exam: 75 min
• Examination Fees: $180 USD
• Types of questions: Performance Based Questions
• Passing Score: 34 or higher

Reference: https://www.ibm.com/certify/mastery?id=P9560-043

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