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IBM P6040-014 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Maintenance and Support Resources20%- IBM support tools
  • 1. Knowledgebase access
    • 2. Documentation and technical notes
      - Service procedures
      • 1. Field replaceable units
        • 2. Preventive maintenance
          Topic 2: Diagnostics and Troubleshooting35%- Component-level troubleshooting
          • 1. Display and peripherals
            • 2. Network and communication
              • 3. Power and storage
                - Startup and POST analysis
                • 1. LED and beep codes
                  • 2. Diagnostic utilities
                    Topic 3: System Overview and Architecture20%- Hardware specifications
                    • 1. Processor and memory
                      • 2. Cooling and power design
                        • 3. I/O ports and expansion
                          - Features and design concepts
                          • 1. Environmental specifications
                            • 2. Tool-less serviceability
                              Topic 4: Installation and Configuration25%- Software setup
                              • 1. Remote management tools
                                • 2. Operating system support
                                  - Hardware installation
                                  • 1. Component replacement
                                    • 2. ESD safety procedures

                                      IBM SurePOS 500 Models 5x5 Technical Mastery Sample Questions:

                                      1. The touch screen is not working even though all wires and cables havebeen secured. Running diagnostics does not reveal any issues. What is the next troubleshooting step?

                                      A) replace the touch screen LCD assembly
                                      B) reinstall the touch screen drivers
                                      C) replace the system board
                                      D) replace the touch screen display


                                      2. Which IBM resource provides the ability to submit a question whenan answer is not found in existing publications or articles?

                                      A) 1-800-IBM HELP
                                      B) IBM Universal Sales
                                      C) TechLine
                                      D) Ask Retail Pros


                                      3. Which statement is true about the order of steps for installing a magnetic stripe reader (MSR)?

                                      A) 1. with a screwdriver, pop out the MSR hole plugs on the left side of the display
                                      2.align theMSR tabs into the holes and slide down so that the MSR is flush against the display
                                      3.route the MSR cable in the groove and attach it to the port on the rear connector panel
                                      4.at the back of the MSR device, tighten the thumbscrew to secure it to the display
                                      B) 1. open the bezel and remove the MSR plugs
                                      2.with the bezel open, position the MSR tabs in the holes
                                      3.connect the MSR cable to the connector on the operator card
                                      4.close and secure the bezel
                                      C) 1. with a screwdriver, pop out the MSR hole plugs on the right side of the display
                                      2.align the MSR tabs into the holes and slide down so that the MSR is flush against the display
                                      3.remove the tower center cover to access the MSR connector 4.route the MSR cable in the groove on the back of the display and attach it to the connector in the center of the system
                                      D) 1. with a screwdriver, pop out the MSR hole plugs on the right side of the display
                                      2.align the MSR tabs into the holes and slide down so that the MSR is flush against the display
                                      3.route theMSR cable in the groove and attach it to the back side of the display
                                      4.at the back of the MSR device, tighten the thumbscrew to secure it to the display


                                      4. Which two statements are true when implementing wireless functionality in the IBM SurePOS Model 545 and Model 565? (Choose two.)

                                      A) Model 565 has the capability to add wireless support through the PC card slot or through USB technology.
                                      B) Model 545 has the capability to add wireless support using the PC card slot only.
                                      C) For model 545, wireless capability is available through USB technology only.
                                      D) Both models 545 and 565 have the capability to add wireless support through the PC card slot or through USB technology.
                                      E) For model 565, wireless capability is available through USBtechnology only.


                                      5. What is the technology called that cools critical IBM SurePOS 500 system components?

                                      A) mobile cooling technology
                                      B) cooling wind technology
                                      C) cooling pipe technology
                                      D) cooling tunnel technology


                                      Solutions:

                                      Question # 1
                                      Answer: B
                                      Question # 2
                                      Answer: C
                                      Question # 3
                                      Answer: D
                                      Question # 4
                                      Answer: A,C
                                      Question # 5
                                      Answer: D

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