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IBM Commerce Solutions Selling/Order Mgmt Sales Mastery Test v1 Sample Questions:

1. In what phase of the Smarter Commerce lifecycle does WebSphere Commerce solution fit into?

A) Personalization and marketing across all channels
B) Servicing customer needs across multiple channels.
C) Sourcing and procurement of goods and services.
D) Selling and fulfillment across channels.

2. What are the key trends driving the Commerce space?

A) Businesses are becoming product-centric.
B) Customers want to simplify shopping by using one channel for a given transaction.
C) Customers expect highly personalized and rich interaction.
D) None of the above.

3. IBM Sterling OM provides a single order repository that enables a user tomodify, update or track all orders real-time for what type of channel?

A) Call Center
B) Any combination of channels.
C) Retail Store
D) Field Sales

4. What is a key marketing capability in the WebSphere Commerce platform?

A) Marketing resource management
B) Campaign planning
C) Marketing analytics
D) Marketing experimentation (a/b testing)

Solutions: