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IBM Control Desk Fundamentals Exam Certification Details:

Duration90 mins
Number of Questions63
Exam CodeC9560-680
Books / TrainingIBM Control Desk
Exam NameIBM Certified Associate - IBM Control Desk v7.6
Sample QuestionsIBM Control Desk Fundamentals Sample Questions
Exam Price$200 (USD)
Passing Score70%
Schedule ExamPearson VUE

IBM C9560-680 Exam Syllabus Topics:

TopicDetailsWeights
Configure IBM Control Desk-Explain the security options including people and users for IBM Control Desk.
-Perform the initial configuration which includes IT foundation data (organization, sites, etc.)
-Understand report administration, security and reporting capabilities.
-Explain the IBM Control Desk options for logging (serviceability logging).
-Summarize the system configuration options (system properties, cron tasks, etc).
-Explain how workflows and escalations can be configured.
-Perform UI changes and database configuration modifications.
35%
Usage of IBM Control Desk.-Demonstrate knowledge of basic navigation and UI usage.
-Perform Service Desk Management.
-Demonstrate knowledge of managing IT hardware and software assets.
-Demonstrate knowledge of Configuration Management, Change Management and Release Management.
-Perform troubleshooting and problem determination on IBM Control Desk.
-Create ad-hoc reports and run system reports.
30%
IBM Control Desk Concepts-Explain Service Management Concepts and their interdependencies.
-Explain the processes and capabilities of Service Desk and Self Service.
-Explain the processes and capabilities of Service Catalog and Self Service.
-Explain the capabilities of Configuration Management, Change Management and Release Management.
-Explain the capabilities of IT Asset Management (hardware and software).
21%
General Installation and Deployment IBM Control Desk.-Describe the various offering types (IBM Control Desk, IBM Control Desk Internal Service Provider, IBM Control Desk External Service Provider).
-Describe the various deployment options (On Cloud/SaaS, On Premises).
-Understand the installation process and steps.
-Explain the general architecture of IBM Control Desk on the different deployment options.
-Explain the methods and tools that support external integration ( ITIC, Integration Framework, IBM Security Directory Integrator (previously TDI), etc).
14%

Reference: https://www.ibm.com/certify/exam?id=C9560-680

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Living in such a world where competitiveness is a necessity that can distinguish you from others, every one of us is trying our best to improve ourselves in every way. It has been widely recognized that the C9560-680 exam can better equip us with a newly gained personal skill, which is crucial to individual self-improvement in today's computer era. With the certified advantage admitted by the test IBM certification, you will have the competitive edge to get a favorable job in the global market. Here our C9560-680 exam preparation materials are tailor-designed for you. Unlike many other learning materials, our IBM Control Desk V7.6 Fundamentals guide torrent is specially designed to help people pass the exam in a more productive and time-saving way, and such an efficient feature makes it a wonderful assistant in personal achievement as people have less spare time nowadays. On the other hand, C9560-680 exam study materials are aimed to help users make best use of their sporadic time by adopting flexible and safe study access. People always tend to neglect the great power of accumulation, thus the C9560-680 certification guide can not only benefit one's learning process but also help people develop a good habit of preventing delays. We have full confidence to ensure that you will have an enjoyable study experience with our C9560-680 certification guide, which are designed to arouse your interest and help you pass the exam more easily. You will have a better understanding after reading the following advantages.

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