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IBM C2010-024 Exam Syllabus Topics:

IBM Tivoli Level 2 Support Tools and Processes Sample Questions:

Question 1

What is needed to logon to IBM Extreme Leverage?

A. IBM Intranet User ID and password
B. IBM Software Support User ID and password
C. Lotus Notes User ID and password
D. RETAIN User ID and password

Question 2

A new problem is identified by the client while their OneTeam PMR is being worked. Which action should the BackEnd engineer working the original PMR take about the new problem?

A. Create a secondary call with a description of the new problem and requeue it to the FE Entry queue requesting a new PMR to be created.
B. Create a new PMR for the client and assign it to himself.
C. Change the details of the original PMR to match the new problem, and begin investigating it.
D. Explain the situation to a FrontEnd (FE) engineer and ask them to create a separate PMR for the new problem.

Question 3

The client whose OneTeam PMR has been worked on by the BackEnd (BE) engineer issatisfiedwith the resolution given and agrees to close the PMR.ENG=Y is set.
What should happen next?

A. The BE ensures the final SG code has been entered, updates the customer, and requeues the PMR to the product queue.
B. The BE engineer ensures the final SG code has been entered, updates the PMR, and sets it for follow-up in 28 days.
C. The BE engineer ensures the final Solution Given (SG) code has been entered, updates the PMR, and closes it.
D. The BE engineer ensures the final SG code has been entered, updates the PMR and requeues it to the FrontEnd for closure.

Question 4

An engineer identifies that an open APAR exists which matches the problem reported in a PMR and that the Component ID and release in the APAR match those defined in the PMR.
What should the engineer do next?

A. Associate the PMR to the APAR using the correct command in RETAIN/CCWin.
B. Subscribe the PMR to the APAR using the correct command in RETAIN/CCWin.
C. Fill in the APAR fietd in the PMR with the APAR Number.
D. Notify Level 3 that they have a PMR to be added to the Interested Party list of the APAR.

Question 5

For what purpose will a client use the Passport Advantage website?

A. Download products that the client is entitled to download.
B. Download products that the client is not entitled to.
C. Download fixes for products that the client is entitled to download.
D. Download fixes for products that the client is not entitled to download.

Solutions: