A process analyst needs to analyze each instance of the application approval process to determine which applications are from a specific location. Which is the MOST effective way to analyze this information?

• A. Use an aggregated process measure that evaluates the location based on the business item attribute.
• B. Define a custom Key Performance Indicator (KPI).
• C. Use a predefined business measure template based on a business item attribute.
• D. Define a custom expression that evaluates process instances over time.

Which of the following describes the concepts embodied in Business Process Management (BPM)? Business Process Management (BPM) is a:

• A. re-engineering method that focuses on revolutionary process changes.
• B. method of collaborative process optimization supported by robust governance.
• C. method of process optimization focused on execution and change with little attention to analysis.
• D. waterfall method of delivering technology improvements.

A process analyst has performed simu-lation upon a business process and is analyzing resource allocation within the process. The average elapsed duration for the process is 2 hours, 57 minutes. After running the Process Resource Dynamic Analysis Report, it is observed that the Field Tech Resource has an average Quantity Allocated value of .6 units. The Process Resource Allocation Dynamic Analysis Report is also generated against the simu-lation results, and it is determined that there is an Average Shortage Duration of 37 minutes, 30 seconds for the resource. The process analyst also observes that the Field Tech Resource has been defined to the process as a bulk resource with an availability value of 3. Based on this information, what conclusions can the process analyst draw?

• A. There is at least one case in the business process that does not allocate the Field Tech Resource, however there are also multiple concurrent process instances that are allocating the resource concurrently and are competing for the resource. The pool of available Field Tech Resources can be increased to reduce the Average Shortage Duration and the Average Quantity Allocated would remain the same in subsequent simula-tions.
• B. There are too many Field Tech Resources available to the process, as the sum of all Field Tech Resource allocations to activities in the process divided by the total number of process instances is less than one. This indicates that some Field Tech Resources are never allocated the business process.
• C. There is at least one case in the business process that does not allocate the Field Tech Resource, however there are also multiple concurrent process instances that are allocating the resource concurrently and are competing for the resource. The pool of available Field Tech Resources can be increased to reduce the Average Shortage Duration and the Average Quantity Allocated would increase to a value close to 1.0 units.
• D. There is at least one case in the business process that does not allocate the Field Tech Resource. The pool of available Field Tech Resources can be reduced to 1 to eliminate resources that are never allocated to the process. This will not affect the Average Shortage Duration value.

A bank is launching a new service directed to the new buyers' market where a customer can buy a house and request a loan from them in the same transaction. A process analyst needs to model:
1. how both processes are linked together, and 2. based on the loan grant status, whether the
buying process completes or stops abruptly. Which of the following illustrates how the process
analyst should model these requirements?

• A. Use a global process to model how the loan process is called from the purchase process and
  define a Notification receiver in the purchase process.
• B. Use a Notification broadcaster to notify the purchase process of the loan status and a
  Notification receiver to model how the data is received.
  Define the process scope in the Notification broadcaster.
• C. Use a global process to model how the loan process is called from the purchase process and
  define a Notification receiver in the loan process.
• D. Use a Notification broadcaster to notify the purchase process of the loan status and a
  Notification receiver to model how the data is received.
  Define the process scope in the Notification receiver.