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IBM Sterling Order Management V9.1, Deployment Sample Questions:

1. The getOrderDetails API has been exposed as a web service to provide order status information to customers calling via a dedicated toll-free number. The system architecture team wants to secure the web services exposed within Sterling in order to prevent unauthorized access to the web service. What is the most effective way of achieving this?

A) Since web services are deployed within an application server, the deployment descriptor can be used to secure the web service URL.
B) Since the API security feature provided out-of-the-box will work only for out-of-the-box APIs, web services have to be secured by using theWS-S specification.
C) The API security feature provided out-of-the-box can be used to secure the getOrderDetails API such that only certain users have access to it.
D) The web service channel can be exposed via HTTPS with client authentication enabled to identify the invoking application and allow accessonly if authorized.

2. A retailer currently fulfills orders based only on on-hand inventory at its distribution centers (DCs). The retailer has introduced a specialty item that requires special handling at the DC as part of the pick pack ship process. To account for the additional processing time, the DC has requested it be sent the order at least '2' days before the expected ship date of the product. How can this requirement be achieved?

A) Item level control can be used to configure the node notification time for this item as 48 hours prior to the expected ship date.
B) The order can be put on a scheduling hold, and the hold released 2 days before the expected date of shipment.
C) Scheduling rule can be configured to "Schedule an order only 2 days before expected date of shipment".
D) Orders for this item should be stamped with the expected ship date of current date + 2 days to allow for the time taken by the DC operations.

3. All of the items that are part of orders being shipped need to be picked from the storage location and packed to be made ready for shipping. To achieve this, users need to be notified at least 12 hours before the Requested Shipment Date of an order. Which approach will help accomplish this?

A) Configure the Alert Queue to raise the alert 12 hours before the order is shipped under Applications Manager > Applications > ApplicationPlatform > Queue Management.
B) Configure an order monitor for the appropriate pipeline which will raise the alert 12 hours before the Requested Ship Date.
C) Configure a status monitor for the hipped?status which will invoke the appropriate action before 12 hours.
D) Configure the Exception Type to be raised 12 hours before the order is shipped under Applications Manager > Applications > ApplicationPlatform > Alert.

4. A customer calls the call-center to initiate a return. However, the customer does not have a sales receipt of the sales order. How can this return order be created in the system?

A) Create a return with a dummy sales order number.
B) Create a blind return order.
C) Create a credit memo.
D) Issue a refund to the customer.

5. The IBM Sterling Selling and Fulfillment Suite deployment is giving a very high response time. The users of the Application Consoles have difficulty performing their tasks because of the long delay in screen loads and updates. What are two possible reasons?

A) error while installing the application
B) incorrect version of Java used for the installation
C) JSPs Not Precompiled
D) error in deployment of the application
E) frequent JVM Full Garbage Collection

Solutions: