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IBM 000-030 Exam Syllabus Topics:

SectionWeightObjectives
System Setup and Configuration25%- Server environment setup
- Database configuration
- Installation and deployment
- Security and access control
Service Catalog Configuration20%- Approval processes
- Request fulfillment setup
- Catalog item definition
Integration and Customization15%- Customization of user interfaces
- Integration with Tivoli products
- Data import/export and migration
Maintenance and Troubleshooting10%- Performance tuning
- Log analysis and error resolution
- Backup and recovery procedures
Service Desk Configuration30%- Workflow design and status management
- Priority matrix and SLA rules
- Ticket creation and templates
- Auto-classification and routing

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